Regional QA Director, USA

Reporting to : Chief Technology Officer

Direct Reports : QA Managers, QA Senior Managers

Position Scope : QA Processes / Quality Standards

Location : New Orleans, Louisiana (Relocation Required)

Company Overview

Testronic is a global leader in outsourced Quality Assurance (QA) services for the video game industry, supporting some of the biggest AAA studios worldwide. We provide specialized services with a focus on Functional QA (FQA), delivering high-value quality assessments to our clients across North America, Europe, and the Philippines. With a total headcount of 2000 people, we are a trusted partner to game developers in enhancing their player experiences through comprehensive testing.

Position Overview

As the Regional QA Director for the United States, you will lead a team of QA professionals and project managers across North America. You will be responsible for the quality of services we deliver, ensuring top-notch performance from our QA teams, and overseeing their professional development. You will work closely with key internal teams, including IT, Data, InfoSec, Sales, and Account Management, to deliver exceptional QA services that exceed client expectations.

We seek an experienced leader with a background in managing QA teams, ideally in software engineering or related fields, though experience in video game QA is not required. The right candidate will have a proven ability to foster proactive collaboration between QA and development teams, ensuring that our services add value beyond just fulfilling client requests.

Requirements

Key Responsibilities :

• Lead a high-performing team of QA professionals, ensuring service quality, retention, and career progression.
• Collaborate closely with Data, IT, and InfoSec teams, as well as Sales and Account Management, to drive business results and deliver high-quality solutions to clients.
• Manage outsourcing relationships and improve our ability to deliver value through QA.
• Develop and implement strategies that align with business goals while ensuring client satisfaction.
• Coach and mentor your team, including QA managers and senior managers, to foster professional growth and deliver exceptional results.

Key Qualifications :

Benefits

Bonus Features (What We Can Do For You)