Marketing Coordinator I

Job Title : Marketing Coordinator I

Location : Charlotte, NC 28216

Duration : 12+ Months

Job Description :

Purpose of Position :

The Global Marketing Customer Education & Programs Team is responsible for delivering best in class, industry-leading Marketing Programs and Customer Education. These programs and trainings deliver product awareness, solutions, and services through both hands-on and virtual educational offerings extending Client Customers and Program Members product preference and brand loyalty.

The Marketing Coordinator, Programs will be responsible for supporting Marketing Program initiatives such as supporting Client Network of Preferred Installers (NPI) Program and others as identified. This person will take direction from the Senior Manager, Marketing Programs and Customer Education and the Program Manager, Network of Preferred Installers Program to support the day to day activities of the program.

The Network of Preferred Installers Program has a global footprint, and this role will be expected to have a cross-regional approach to ensure processes, activities and content within is supported uniformly within each region. We support each other collectively to assist in team development, cross training and execution of program activities.

Reports to :

Senior Manager, Marketing Programs and Customer Education

Responsibilities :

Provide daily customer service support to sales teams and program members

With guidance from manager, support annual program marketing plans and the execution of those plans

Promote training opportunities and manage training records in Salesforce for easy visibility and tracking

Build relationships with key program members to stay connected to opportunities and market dynamics

Build relationships with internal stakeholders to support strategies for the NPI Program

Support day to day NPI Program execution to include training records, point of sale, warranty, and Design / Win processing

Develop process and cadence to manage program requests most efficiently

Support day to day membership requests through the NPI Inbox alongside NPI Program Manager

Support Channel program and event initiatives as defined by manager

Maintain a comprehensive understanding of Client Optical Communications' products and solutions, their applications and value

Required Education & Experience :

BS / BA in marketing, communications or equivalent

2-years customer service, marketing, or equivalent preferred

Work with and learn software and cloud applications

Required Skills :

Planning and organizing

Process driven

Demonstrate critical and analytic thinking with outstanding organizational skills

Strong interpersonal skills

Customer focused with ability to manage challenging customers with professionalism

Data gathering and analysis

Strong problem-solving skills and attention to detail

Ability to work independently and in cross functional teams

Flexibility

Desired Software Skills :

SalesForce.com

Microsoft platforms

#J-18808-Ljbffr