Online Travel Support Agent
- Full-time
- Part-time
We are currently seeking a friendly and dependable Online Travel Support Agent to join our fully remote this role youll assist clients with their travel questions troubleshoot issues and help manage reservations. Youll play a key role in ensuring that each traveler feels supported informed and confident throughout their entire journey.
If you have a passion for customer service love working in a virtual environment and enjoy all things travel this is a great opportunity to turn your communication skills into a rewarding career.
Key Responsibilities :
Customer Support : Respond promptly to travel-related inquiries via email phone and chat providing accurate and helpful information.
Reservation Assistance : Help clients with new bookings itinerary changes cancellations and travel updates.
Problem Resolution : Troubleshoot issues related to flights hotels transportation and packages offering solutions quickly and professionally.
Documentation : Maintain detailed records of client communications booking changes and resolutions provided.
Supplier Coordination : Communicate with travel suppliers to resolve client concerns confirm details and escalate issues when needed.
Knowledge Updates : Stay current with travel advisories airline policies destination restrictions and vendor promotions.
Upsell Opportunities : When appropriate recommend value-added services such as travel insurance upgrades or excursions to enhance the travel experience.
Post-Travel Follow-Up : Reach out to clients after their trips to ensure satisfaction and build long-term relationships.
Qualifications :
Previous customer service or support experience is preferred.
Strong written and verbal communication skills.
Calm under pressure and solution-focused.
Comfortable using online tools booking platforms and CRM systems.
Self-motivated and able to manage time efficiently in a remote setting.
Passion for helping others and an interest in travel.
Bilingual is a plus but not required.
Perks & Benefits :
100% remote work from home or while traveling.
Flexible scheduling with part-time or full-time options.
Travel discounts and perks through industry partnerships.
Supportive team environment with training provided.
Key Skills
Business,Marketing,User Interface,Web Content,A / B,Communication,CRM,Paid Search,HTML,Project Management,Content Marketing,Email Campaigns,ROI,Digital strategy,Analytics
Employment Type : Full Time
Experience : years
Vacancy : 1
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Support Agent • Oakland, California, USA
Online Travel Support Agent
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