Contact Center Specialist II (Vendor Equipment Finance)

Contact Center Specialist II

The Contact Center Specialist II is responsible for providing outstanding customer service to the organization's customers. This job answers inbound customer phone calls and works directly with customers to answer their questions. Under moderate supervision, this job strengthens existing customer relationships and assists with the prospecting of new business opportunities.

Key Responsibilities and Duties :

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
• Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
• Escalates / redirects customers to applicable in-house resources as necessary.
• Documents customer feedback and complaints.
• Maximizes cross-sales opportunities through customer profiling techniques.
• Identifies and promotes the organization's products to potential and existing customers.

Preferred Qualifications :

Educational Requirements :

Work Experience :

Physical Requirements :

Career Level : 2IC

Additional Information :

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24 / 7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

Pay Range : $25 - $25

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status. We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.