Cloud Operations Engineer

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

The

• Cloud Operations Engineer (L2)
• is responsible for advanced troubleshooting, system administration, and application environment support across Knox’s
• cloud infrastructure
• . This role bridges operations, automation, and development support — maintaining system stability, executing changes, and ensuring compliance within
• FedRAMP Moderate, High, and DoD IL5
• environments.

The ideal candidate brings strong

• Linux, cloud, and automation experience
• , with an understanding of application architecture and
• low-code / no-code platform operations
• Key ResponsibilitiesIncident Management & System Troubleshooting
• Perform advanced troubleshooting for infrastructure, OS, and application issues.
• Analyze system logs, metrics, and telemetry from monitoring platforms (Grafana, Datadog, Wiz, CloudWatch).
• Coordinate with Platform / DevOps Engineers on root cause analysis and long-term remediation.
• Ensure timely resolution of escalated incidents in accordance with SLAs.
• Cloud Administration & Maintenance
• Manage and maintain
• AWS, Azure, and hybrid environments
• following configuration baseline controls (CM-2, CM-6).
• Execute system patching, upgrades, and configuration changes via automation or scripts.
• Perform health checks, deployment validations, and post-change verifications.
• Maintain infrastructure documentation and system configuration inventories.
• Application Support & Deployment Assistance
• Support
• low-code / no-code and custom applications
• during deployment and maintenance windows.
• Troubleshoot app-layer issues such as API failures, integration errors, or misconfigurations.
• Work with DevOps / Platform teams to optimize
• CI / CD deployment workflows
• and rollback plans.
• Ensure adherence to
• change management and deployment authorization
• processes.
• Automation & Scripting
• Create or modify automation scripts (Bash, Python, PowerShell) for maintenance and reporting tasks.
• Leverage
• Terraform, Ansible, or cloud-native tools
• for provisioning and environment consistency.
• Proactively identify opportunities to automate recurring operational processes.
• Document system changes and incident response details for FedRAMP audits.
• Qualifications
• 3–5 years of experience in
• cloud operations, system administration, or infrastructure support
• Proficiency in
• Linux administration
• and
• command-line troubleshooting
• Strong working knowledge of
• AWS and / or Azure infrastructure services
• Familiarity with
• CI / CD pipelines
• and deployment automation tools.
• Understanding of
• low-code / no-code platforms
• (Power Platform, ServiceNow, Salesforce) and related integration troubleshooting.
• Experience writing and maintaining scripts (Bash, Python, PowerShell)
• Familiarity with
• FedRAMP, NIST 800-53
• , or similar compliance environments.
• US Citizenship required
• Preferred Certifications :
• AWS SysOps Administrator, Microsoft Azure Administrator, Terraform Associate, CompTIA Security+, ITIL v4.
• Success Indicators
• Improved uptime and service reliability across assigned systems.
• Faster incident resolution and RCA completion times.
• Demonstrated automation improvements in recurring operations.
• Positive collaboration feedback from DevOps and Security teams.
• Support
• Continuous Monitoring (ConMon)
• activities through vulnerability reporting and patch compliance tracking.
• Assist in maintaining logs, baselines, and access control evidence.

Job Types : Full-time, Contract

Pay : $105,000.00 - $135,000.00 per year

Work Location : Hybrid remote in Woburn, MA 01801