Director, Workforce Excellence - Store Operations

Director, Workforce Excellence - Store Operations

The Director of Workforce Excellence will be a trailblazer in creating workforce management capabilities and competencies within the Safelite AutoGlass family. This role will help to establish guidelines and best practices that will enable our distributed store operations to optimally staff to meet the needs of our customers while also ensuring Safelite is the employer of choice for AutoGlass professionals.

Responsibilities :

• Develop and manage the vision and roadmap for Workforce Management for Safelite's store operations.
• Create roster guidelines for each store to optimize the right mix of technicians, support staff, and operational staff based on unique store characteristics.
• Innovate and implement scheduling tools and practices to bring Safelite to best-in-class scheduling practices.
• Support Field and Finance organizations through the annual budgeting process and ongoing forecast adjustments.
• Conduct time studies to develop labor standards for existing processes and tasks.
• Interact regularly with executive leadership including the COO and Senior Vice Presidents to drive change in performance.

Qualifications :

Knowledge, Skills, and Abilities :

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.