Business Analysis Associate II - Complaints Data Products and Solutions

Business Analysis Associate II

Join a team where your analytical skills and business acumen will help shape strategic decisions and drive impactful outcomes. At JPMorgan Chase, you will have the opportunity to transform data into meaningful insights and collaborate with talented colleagues across the organization. As a Business Analysis Associate II at JPMorganChase within the Consumer and Community Banking (CCB) Complaints Data Products and Solutions team, you will play a key role in supporting executive, regulatory, and insights reporting. You will translate complex data into actionable insights that directly influence strategic decision making across the business. CCB Regulatory Operations Complaints Management is a centralized group providing program-level governance, oversight, reporting, and analytics in support of executive, business, and functional teams. A primary objective of the group is to provide insights that can help to simplify and strengthen customer experiences, build customer trust, and reduce risk by understanding reasons for dissatisfaction and identifying opportunities to improve.

Job Responsibilities :

• Provide complaint datasets to internal colleagues and external business partners for regulatory exam support and federal agency reporting.
• Coordinate with requestors to define requirements, present options, and develop solutions within agreed timelines.
• Standardize the collection, organization, and availability of raw data for business processes.
• Automate processes to address repetitive, inconsistent, or imprecise data.
• Support key strategic and business priorities through data analysis and reporting.
• Create and maintain procedures, documentation, and control processes related to data products.
• Translate data into meaningful and actionable insights for business partners.
• Execute scheduled and ad hoc reports to meet business needs.
• Build and maintain relationships with business and technology partners.
• Manage multiple short- and long-term deliverables with flexibility and attention to detail.
• Communicate insights and key messages to senior leadership.

Required Qualifications, Capabilities, and Skills :

Preferred Qualifications, Capabilities and Skills :

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorganChase will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer / Disability / Veterans.