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Senior Manager - IT Operations

Senior Manager - IT Operations

Veterans StaffingSan Ramon, CA, US
7 days ago
Job type
  • Full-time
Job description

Senior Manager Endpoint Engineering

Our client, a global leader in professional services, is seeking a senior manager to lead the endpoint engineering team within the it global client services department. This pivotal role manages a high-performing team of system engineers dedicated to delivering seamless it operations for a large global fleet of laptops and workstations across windows and macos environments. The ideal candidate combines strong technical acumen with a customer-focused mindset, excellent leadership abilities, and a passion for optimizing user experience and productivity.

Key responsibilities :

  • Lead and mentor a global team of 810 system engineers supporting over 16,000 users worldwide.
  • Oversee deployment, configuration, and maintenance of modern workplace tools including sccm, intune, jamf, and group policy.
  • Manage enterprise application deployments and security compliance through microsoft defender, crowdstrike, and related platforms.
  • Develop and execute patch management strategies, ensuring timely firmware, driver, and os updates.
  • Collaborate with cross-functional it and business teams to enhance productivity using m365, mdm, mam, conditional access, and sharepoint.
  • Establish and maintain best practices for build management and release management processes.
  • Partner with global it counterparts to align endpoint engineering practices with organizational goals.
  • Provide strategic direction, coaching, and performance management to team members, including hiring, onboarding, and career development.
  • Engage with project sponsors and delivery teams to design and implement secure, scalable solutions aligned with business objectives.
  • Evaluate emerging technologies and collaborate with other it teams to introduce innovative capabilities that drive operational excellence.
  • Deliver regular performance reporting and analytics, identifying improvement opportunities and ensuring effective escalation management.
  • Direct the global os architecture design and policy frameworks to enhance compliance and reduce security risk.

Requirements :

  • Bachelor's degree in information technology, computer science, or related fieldor equivalent work experience.
  • 7+ years of it leadership experience, including 23 years managing endpoint engineering or infrastructure teams.
  • Deep expertise in windows and macos environments and enterprise endpoint management.
  • Proven track record implementing and managing endpoint monitoring, compliance, and security solutions.
  • Strong understanding of cloud operations tools and modern workplace integration.
  • Excellent analytical, problem-solving, and communication skills with an emphasis on user experience and service excellence.
  • Knowledge of technical support and deskside support operations.
  • Familiarity with tools and practices for backup, vpn, anti-virus, patching, and encryption.
  • Experience supporting compliance frameworks such as sox, iso, or soc, and ability to provide audit evidence.
  • Demonstrated ability to drive process improvements and leverage automation, iac, or ai-driven tools to enhance efficiency.
  • Ability to prioritize effectively, delegate with sound judgment, and lead in a fast-paced, dynamic global environment.
  • Passionate about technology as a business enabler and committed to building high-performing, collaborative teams.
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    Operation Manager • San Ramon, CA, US