Health IT Technical Support Specialist I

Job Description

Job Summary

Midmark is dedicated to transforming healthcare experiences through innovative design, harmonizing space, technology, and workflows to create better outcomes for caregivers and patients at the point of care. As a Health IT Specialist I, you will play a vital role in this mission by providing industry-leading front-line technical support for Midmark's integrated hardware and software solutions in a fast-paced environment.

Your expertise will help ensure seamless EMR connectivity, optimize device and software performance, and enhance the customer experience. You will work directly with technical and clinical staff in a regulated healthcare setting, supporting Class II medical devices and ensuring HIPAA, FDA, and quality system compliance.

This role directly supports Midmark's vision of designing better care by resolving customer issues efficiently, enabling healthcare teams to focus on delivering exceptional patient care.

Success in this role requires a strong technical aptitude as well as the ability to learn complex workflows quickly, replicate customer environments, and deliver exceptional customer service.

Job Location

This position is based at our Cincinnati location with the flexibility for occasional travel (5%) to customer sites for installation, troubleshooting, and / or training.

Primary Responsibilities

Technical Support and Troubleshooting

• Provide end-user technical support for connected medical devices, diagnostic software, and EMR integrations via phone, email, chat, and remote assist tools (e.g., LogMeIn Rescue 123).
• Diagnose, troubleshoot, document, and resolve issues related to Midmark products, involving :
• Troubleshoot operating system and network communication issues impacting product performance and connectivity, including thin-client and virtualized environments (RDP, Citrix, VMware)
• Install, configure, and troubleshoot database environments, including SQL Server
• Support and troubleshoot EMR integrations to ensure seamless connectivity between diagnostic software, medical devices, and customer EMR / EHR systems
• Validate Midmark software and hardware in preparation for clinical training.
• Create and update troubleshooting guides, knowledge base articles, and department resources.

Customer Engagement and Issue Resolution

Collaboration and Continuous Improvement

Experience and Education

Certifications preferred or ability to obtain :

Core Competencies

About Us

Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With more than 2,200 teammates worldwide, Midmark focuses on harmonizing space, technology and workflows, creating a better experience for caregivers and patients at the point of care. The Midmark headquarters and innovation hub are located in Versailles, Ohio, which is also home to the Midmark Experience Center, Design Center, Technology Center and our largest manufacturing facility. Midmark maintains eleven additional locations in the United States, including four innovation hubs, and has subsidiaries in India and Italy.

EO / AA Employer Minorities / Females / Protected Veterans / Disabled