Service Supervisor

Job Description

Job Description

Company Description

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.

Together, we pursue a shared mission to create a more sustainable future.

Job Description

Essential Functions / Responsibilities :

The Service Supervisor and Account Manager (80 / 20 split) will lead, direct and assist service technicians to meet quality, schedule and cost objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.

Additionally, you will promote and sell our complete pure water / ultrapure treatment systems to light industry clients in the Denver Colorado region. You will support clients in the region for expansions, additions, water conservation projects, and account management of existing customers. Veolia Water Technologies and Solutions (VWTS) carries one of the broadest product lines in our industry, ranging from service deionization to standard reverse osmosis systems. In this role you will develop and execute growth plans for the assigned region. Collaboration with adjacent team members is a must for this role. A successful candidate will be skilled in communication, lead with technical competency, and win with integrity.

• Direct and manage the activities of the service team and provide technical, quality, production, and service leadership to the team to deliver on quality, schedule and cost goals
• Provide ongoing support in scheduling resources, technical leadership and facilitating the flow of equipment to meet customer requirements
• Responsible for account ownership of ongoing and supplemental business as well as account renewals
• Support and lead process improvement initiatives to reduce cycle time, improve inventory turns and reduce manufacturing losses
• Perform administrative duties to support the business including timecards, labor vouchers, self-audits, absence reviews, and missing time corrections.
• Coach and counsel employees regarding individual performance and development needs
• Practice sound human relations and communications skills in order to motivate the team in safety, quality and productivity / service.
• Review production and service orders and implement production and service schedules
• Analyze and diagnose equipment problems and take corrective measures to minimize downtime and interruption of schedules
• Ensure the facility is meeting all regulatory and non-regulatory compliance obligations including, but not limited to, occupancy permit / business license, fleet compliance and ISO quality systems and certifications
• Drive growth and change in a fast-moving and high-energy environment. Use lean six sigma methodology in driving improvements
• Understand and communicate customer's needs, qualify leads, and work closely with the regional sales team and sales manager to leverage their expertise to create value propositions for customers and routinely provide accurate opportunity and sales forecasts
• Collaborate with your team leaders to develop and execute a comprehensive growth plan for the assigned territory and markets
• Provide prompt and responsive service to sales clients in respective areas
• Support new product launch campaigns and gather market information for the development of new product initiatives
• Promote a working environment to achieve excellence in Environmental Health and Safety (EHS), quality, productivity, and customer service
• Other duties as assigned

Qualifications

Qualifications / Requirements :

Desired Characteristics :

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger

communities. We’re an organization that champions diversity and inclusion at every rung of the ladder

and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we

also offer competitive compensation and benefits that include :

not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills,

experience, and market conditions, as well as internal peer equity.  Depending upon all the preceding

considerations for the final selected individual candidate, the offer may be lower or higher than the

stated range : $75.5-$100k USD

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this

posting. The Company reserves the right to modify this information at any time, subject to applicable

law.

sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

Water Tech does not accept unsolicited resumes from external recruiting firms. All vendors must have a

current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and

candidate profiles will be deemed the property of Water Tech, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.