Senior Casualty Claim Representative

Make your mark as a trusted expert in resolving casualty claims.

Location : Hastings, Michigan| Hybrid or Remote Options Available

Schedule : Monday–Friday, 8 : 00 AM – 4 : 30 PM

About the Role :

The Senior Casualty Claims Representative investigates, evaluates, and resolves routine to moderate casualty claims while ensuring timely service and fair outcomes for all parties involved. This role is central to our commitment to responsive, effective claims handling and serves as a key partner to our customers and agency force.

What You'll Do :

Manage a personal caseload of casualty claims, including litigation, within company policy and legal guidelines.

Communicate regularly with insureds, claimants, agents, and vendors to guide the claim resolution process.

Apply appropriate coverage analysis, documenting rationale and engaging leadership as needed.

Investigate, evaluate, and settle claims promptly and fairly.

Identify and pursue salvage and subrogation opportunities to minimize loss.

Use authorized tools and systems to document, estimate, and support claim decisions.

Establish and maintain accurate case reserves based on current knowledge and anticipated outcomes.

Monitor vendor services to ensure only necessary and cost-effective work is performed.

Support less experienced claims staff with technical guidance as appropriate.

Share relevant claim insights with internal partners (e.g., Underwriting, Loss Control).

Participate in departmental projects and serve on committees or special assignments as needed.

Additional Role Highlights :

This role may include occasional travel to meet with agency partners or participate in account reviews.

Candidates working in or near Hastings, MI may be eligible for a hybrid schedule.

We welcome applicants outside our core five-state footprint if their experience aligns well with the role.

What You'll Bring :

5+ years of progressively responsible experience handling casualty claims, ideally in a commercial lines setting.

Bachelor's degree preferred; equivalent insurance education and experience may be considered.

Industry designations such as AIC, SCLA, or CPCU (or active progress toward one).

Excellent verbal and written communication skills.

Demonstrated critical thinking, sound judgment, and customer service orientation.

Ability to manage conflict, navigate sensitive situations, and work independently.

Proficiency in claims systems and documentation tools.

Commitment to continuous improvement and professional development.

About Us :

At Hastings Insurance, we're more than an insurance provider — we're a trusted partner to our agents, policyholders, and the communities we serve. For over 135 years, we've been helping individuals, families, and businesses protect what matters most and rebuild after loss. We're proud to be rated A (Excellent) by A.M. Best Company, recognizing our enduring financial strength and stability.

While our heritage runs deep, we're always looking ahead. We embrace emerging technologies, cultivate strong partnerships with independent agents, and continuously evolve our products to meet the needs of today's customers. Our strategy is focused on responsible growth, expanding our reach while staying innovative, agile, and committed to personalized service.

Our people are the heart of everything we do. Our talented team members — many recognized as industry experts — are passionate about delivering exceptional service, driving progress, and making a real impact. At Hastings Insurance, we foster a culture of collaboration, continuous learning, and appreciation for the diverse skills and ideas our employees bring.

Our Commitment as an Employer :

We believe that diverse perspectives and inclusive teams drive innovation and strengthen our organization. We're committed to fostering a workplace where every employee feels valued, respected, and empowered to contribute their best.

We are proud to be an equal opportunity employer, and we make employment decisions based on business needs, role requirements, and individual qualifications—without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic.

We also understand the importance of providing a welcoming and accessible experience for all candidates. If you require accommodation during the application or interview process, please reach out to our Talent Acquisition Specialist or contact us at 800-442-8277.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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