Lead Teller

Location :

33 3rd St - Troy New York 12180

Job Summary

Be a problem solver trusted advisor and partner to the people and businesses in our KeyBank communities. As a Lead Teller you act as a resource in identifying and resolving client servicing issues serve as the primary troubleshooter for complex problems and client service needs and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling staffing issues and branch compliance with regulatory security and internal audit controls. At KeyBank we believe its our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.

Essential Functions

• Embodies a strong client experience culture being present with every client and teammate and realizing the impact we can have on their day personally professionally and financially.
• Assumes responsibility for the efficient effective and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.
• Acts as a resource to identify and resolve more complex client servicing issues.
• Listens for clues for financial wellness opportunities during client conversations and then appropriately transitions the clients to a Banker.
• Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.
• Attends and participates in in-person morning huddles and end-of-day debriefs.
• Follows compliance audit and security procedures balances cash drawer within balancing guidelines.
• Manages day-to-day duties for the branch teller line including scheduling of tellers observing and providing coaching to tellers to enhance effectiveness and overseeing branch operational standards; provides direction and guidance for branch staff on operational / regulatory procedures.
• Reviews and maintains knowledge of product guides fees and policies to stay current on offerings.
• Supports the Branch Manager in onboarding and training new Tellers to the team.
• Work on Saturdays as directed by management
• Performs other duties as assigned; duties responsibilities and / or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures including without limitation acting professionally at all times conducting business ethically avoiding conflicts of interest and acting in the best interests of Keys clients and Key.

Education

Work Experience

Licenses and Certifications

Skills

Core Competencies

Physical Demands

Driving Requirements

Work Location Category

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $24.52 per hour. Placement within the pay range may differ based upon various factors including but not limited to skills experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date : 02 / 06 / 2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information pregnancy disability veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

Key Skills

Correspondent,Invoicing,CAD,CMMS,Communication,AC Maintenance

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 18 - 24