Manager, QA

Job Summary

Supervises the daily activities of support staff or production team members. Does not typically perform the work supervised. Must have any type of one direct report or more. Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. Problem solving is guided by policies and procedures; receives guidance and oversight from manager. Consistent exercise of discretion & judgment.

Impact of the Role

Supervises the daily activities of support staff or production team members. Does not typically perform the work supervised. Must have any type of one direct report or more. Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. Problem solving is guided by policies and procedures; receives guidance and oversight from manager. Consistent exercise of discretion & judgment.

Essential Functions

• Supervises programs and activities within the quality assurance functions of the organization.
• Oversees audit or inspection processes meant to monitor compliance with established quality standards.
• Administers policies and programs ensuring that organizational products and processes meet established quality standards.
• Participates in the development, implementation, and administration of an organizational quality management system and monitors progress against strategic quality-related goals.
• Supervises the work of a team of analysts that collect data identifying potential quality failures, evaluate quality of raw materials or components, in-progress goods, processes or operations, and implement and measure the impact of corrective actions.
• Solicits internal and external feedback with the goal of continuously improving processes or products.
• Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and termination with concurrence from HR & Senior Leadership.

Required Qualifications

Preferred Qualifications

Physical Requirements