Manager of Scaled Customer Success

A company is looking for a Manager of Scaled Customer Success to oversee a newly launched customer success team.

Key Responsibilities

Hire and manage the Scaled CSM team

Implement customer success strategies and automate customer engagement

Monitor team activities and ensure effective customer onboarding and support

Required Qualifications

3-5+ years of experience in Customer Success or related roles

1-2 years in a team leadership or supervisory role

Experience managing high-volume customer portfolios

Familiarity with customer success automation tools

Background in SaaS, tech, or B2B industries