Front End Lead

Front End Lead

Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership / member experience goals and results. Ensures that all membership products are offered and Member orders / requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members.

Leadership :

• Know their business / business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
• Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.
• Communicate effectively. Provide the information teams require to be successful.
• Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
• Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.

Team Members :

Members :

Club Standards : Lead teams to deliver GOLD club standards daily :

Primary Tasks, Responsibilities, and Key Accountabilities :

Qualifications :

Environmental Job Conditions :

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $18.50.