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Xstore Oracle Application support engineer

Xstore Oracle Application support engineer

Global Channel ManagementFramingham, MA, United States
30+ days ago
Job type
  • Full-time
Job description

About the job Xstore Oracle Application support engineer

Xstore Oracle Application support engineer needs 8+ years of IT experience implementing different Oracle products (required)

Xstore Oracle Application support engineer requires :

Bachelor's Degree in IT or equivalent work experience

  • 8+ years of IT experience implementing different Oracle products (required)
  • 5+ years of experience implementing and / or supporting Oracle Xstore (required; key item)
  • 5+ of experience on Oracle Weblogic server (required)
  • Solid understanding about Oracle Database 12c / 19c / 21c (required)
  • 5+ years of experience implementing and supporting Oracle E-commerce & MOM suite (plus)
  • 2+ years of experience using enterprise software development (preferably Java) (plus)
  • Java software design and / or development (plus)
  • Functional and technical knowledge of Xstore suite version V17 to V21
  • Hands-on experience in planning, testing, and executing upgrades and patches
  • Good understanding of retail POS processes, including customer facing (sales, returns, promotions, pricing, loyalty, etc.) and back-office functions (cash management, open / close, TLOG, data flow)

Xstore Oracle Application support engineer duties :

  • Manage day to day activities such as incidents, problem tickets and change management
  • Escalate the incidents to leads if you see that issue is not getting attention
  • Cross collaborate with different support teams during any critical incidents, and also owning any of the takeaways
  • Partner with our third-party support vendor to ensure system stability
  • Manage the upgrade process to newest version of the software
  • Provide customer service to internal and external guests to ensure consistent experience
  • Documenting any new issues as the SOPs for the support teams
  • Escalate issues in line with company processes to ensure customer demands are met
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    Application Support Engineer • Framingham, MA, United States