Manager - Coupa Change Management

Manager - Coupa Change Management

From the beginning, our goal was to establish an advisory firm that stands apart from the rest one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve todays challenges and deliver present and future value.

Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here.

By joining our rapidly growing Coupa practice you will serve as a trusted partner to our clients. You'll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that solve today's challenges and set the foundation for future success. With support from experienced leaders and a dedicated coach, you will join a collaborative community that invites you to contribute beyond the scope of client delivery. As a Manager at CrossCountry Consulting you will be responsible for a mix of client delivery, leading projects, and developing junior team members.

What You'll Do :

Advise key stakeholders through selection, transformation, implementation, and configuration of Coupa. Our consultants are hands-on involved in full-scale implementation, project management, change management, requirements and design, process improvement, chart of account redesign, testing, integration enablement support, oversee supplier enablement, and best practices.

Utilize a broad array of technical experience encompassing the full Coupa suite Procurement, Payables, Expenses, and Asset Management.

Mentoring team members on career development, technical, and soft skills.

Contribute beyond client delivery , engaging in various activities such as recruiting, shadowing opportunities, marketing, business development, practice development, and operational improvement initiatives.

Implement performance improvement and cost-reduction initiatives to drive operational efficiencies.

Lead and facilitate key change management workstream activities including change management discovery workshops with key stakeholders, identification of change impacts, development and execution of change management strategies.

Develop communications and training materials , includes delivery of instructor-led trainings.

Define success metrics and monitor user readiness .

Plan and lead advisory services offerings that augment Coupa project methodology including implementation readiness, testing management, health check, and target operating model.

Contribute to advisory practice methodologies, tools, and resource development efforts.

Prioritize client's interest and proactively listen to ensure that work exceeds their expectations.

Communicate effectively with clients to convey project updates and recommendations.

Actively foster internal relationships, share knowledge, and mentor other consultants to grow our practice.

What You'll Bring :

5+ years of experience supporting Change Management for Coupa customers

5+ years of experience in consulting and / or relevant industry experience with functional / technical proficiency with implementation of at least one module within a financial system solution (i.e. Coupa, SAP, NetSuite, Ariba, etc.)

Background in Finance, Accounting, Procurement, Sourcing, and / or Supply Chain Management

Experience in designing and facilitating setup and configuration of one or more Coupa modules

Experience with business process re-engineering, analysis and project management, accounting / business workflow, end-to-end solution design, and technical specification documentation using tools like Microsoft Visio and PowerPoint

Ability to work with data to meet export / import requirements, demonstrating proficiency in data formatting and manipulation

Ability to articulate and create design documentation for functional areas within sourcing, new vendors, procurement, AP, contracting and others

Experience mentoring junior team members and helping project teams resolve complex and multi-faceted issues

Bachelor's degree in Information Systems, Information Technology, Supply Chain, Finance, Accounting, or similar discipline

Coupa certification a plus

Willingness to travel domestically 50% -75%.

• Travel varies based on client preferences

The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site.

CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace. As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.