Job Description

Job Description

Customer Service Manager

Our client in the retail / ecommerce space is seeking a Customer Service Manager to join their team in Bergen County, NJ. The ideal candidate is highly organized, reliable, and has great communication skills.

Responsibilities

• Fielding customer inquiries via phone, e-mail, fax, etc.
• Providing product, pricing, and shipping information to clients.
• Data entry and processing of customer orders.
• Keeping detailed records of customer interactions and inquiries.
• Ensuring customers are satisfied with products and services.
• Resolving customer service issues, queries, or concerns.
• Following communication procedures, guidelines, and policies.
• Customer orientation and ability to adapt / respond to different customers.

Qualifications

Juno is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state or local law. The Company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It’s expected that all employees are aware of this policy and that they create an environment that’s sensitive and respectful to all individuals.