Partner Success Manager, Technical Implementation

Partner Success Manager, Technical Implementation

CareerVillage.org is a fast-scaling nonprofit at the intersection of education, equity, and technology. We believe everyone deserves access to high-quality career guidance. That's why we've built Coach, an AI-powered career navigation tool designed to help learners and job-seekers reach their full potential.

We're looking for a Partner Success Manager to serve as an effective, efficient point of contact for our partners on technical implementations, including the widget, embed, and API versions of Coach. You'll support partners on their journey to launch Coach on their platforms, refine processes for our technical implementations, and scale the Coach partner count. You'll design the system that enables our growth to be repeatable, efficient, and data-informed. With your involvement, we'd like to accelerate access to career-readiness tools for all.

About the Role

The Partner Success Manager reports to the Director of Partner Success and oversees partner relationships and implementation workflows, ensuring partners are supported and internal processes run smoothly. This role requires technical fluency, as you will work confidently with AI products, integrations, and technical stakeholders while translating complex functionality into clear, practical guidance. This role has no direct reports.

What You'll Do

1. Partner Support and Engagement

• Manage a portfolio of partners, building trusted relationships as their main point of contact and proactively guiding them toward meaningful next steps.
• Implement Partner Success strategies and ensure each partner has a clear plan for achieving their goals.
• Coordinate renewals and track partner engagement, progress, and satisfaction.
• Support the creation and distribution of partner-facing resources, newsletters, surveys, and assets.
• Identify challenges or risks early and work with the team to develop solutions.
• Maintain accurate documentation in Salesforce and other systems to ensure data integrity and visibility across teams.

2. Operational Effectiveness and Systems Management

3. Cross-Team Collaboration

Success in This Role Looks Like :

About You

We know no candidate will meet 100% of the qualifications. We value lived experience and transferable skills as much as formal experience. That said, the strongest candidates will bring :

Bonus if you :

What We Offer

Location

We are a remote-first organization and can hire for this role from the following states in the USA : Alabama, Arizona, California, Colorado, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Oregon, Pennsylvania, Texas, Utah, Virginia, and West Virginia. Hybrid is optional in NYC. CareerVillage has team members worldwide, with our HQ in Palo Alto, CA.

What Happens Next?

CareerVillage.org is an Equal Opportunity Employer

CareerVillage is an equal opportunity organization that celebrates diversity (for more information about our approach, check out our Diversity, Equity, and Inclusion Guidelines). Diversity includes race, gender identity, age, national origin, disability status, size, religion, sexual orientation, parental status, socioeconomic background, and many other parts of an individual's identity. We are a fair choice employer : qualified applicants with a history of arrest or conviction are welcome to apply and will be considered for this role. Each team member's perspective is integral to our success, and fostering an inclusive environment is everyone's responsibility. At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately, we cannot provide visa sponsorship.