Video Teller Machine Representative

Job Type

Full-time

Description

Department : Customer Service Center

Reports to : Customer Service Center Manager

FLSA : Non-Exempt

Last Modified : 11.20.24

Job Summary :

Responsible for assisting customers via Video Teller Machines, which includes completing a variety of teller transactions, providing expert customer service, participating in sales initiatives, and ensuring operational compliance. Also supports other Customer Service Center functions, as needed.

Essential Functions :

• Responsible for providing a variety of teller functions for customers through the Video Teller Machine.
• Provides professional, courteous, and efficient service to all internal and external customers as established by communicated expectations and in alignment with our brand and service standards.
• Responsible for identifying opportunities to refer products, services, or other lines of business and / or vendors that may provide needed services to customers.
• Responsible for sales goals and participating in activities designed to meet assigned goals.
• Strong knowledge of the Bank's products and services and the ability to recognize these with customer needs.
• Maintains knowledge of resources to assist in meeting customers' financial needs.
• Maintains privacy and integrity of customer information.
• Maintains knowledge of and ensures compliance with Federal and State banking regulations and adheres to Bank policies, procedures and information security.
• Maintains a professional workspace environment, both remote and in-office.
• In-branch consumer OLB set-ups and call backs.
• Purge Inactive OLB & Bill Pay customers.
• Token Activations.
• Review closed account report and remove OLB & Bill Pay Access.
• Process credit card payments accurately.
• Performs other duties as assigned.

Skills, Experience, and Training Required :

Physical Requirements and Working Conditions :