Claims Manager

Claims Department Manager

Oversee all daily functions of the Claims Department

Liaise between Upper Management and Claims Department

Essential Duties and Responsibilities :

Strive to provide excellent customer service to our associates, agents, adjusters, attorneys and all who require our assistance

Hiring and Training of claims department staff

Advise CEO / Underwriter / Branch Manager of any potentially large exposures and / or any problems that may arise beyond the normal everyday occurrences

Report all E&O exposures to CEO with full details and claim file

Review problem files : ie : Insured's disputing denials, complaints filed with the Insurance Department and / or London Complaint Department

Recommend and assign attorneys as appointed by London to defend losses or request coverage opinions.

Keep all parties involved updated

Direct claims staff with coverage issues

Review daily checks prepared by the claims team

Work with accounting to determine availability of funds for weekly claim payments

Handle incoming phone calls

Review all incoming mail and distribute accordingly for processing

Prepare yearly staff performance evaluations and goal setting for claim staff

Encourage the claims team to pursue continuing education and recommend training when needed

Run monthly Bordereaux reports and work with accounting to tie out payments

Perform Peer Reviews for the London contracts

Review adjuster performance and keep records of E&O certificates.

Interview adjusting firms to determine if they are compatible with our needs.

Review London contracts to be sure we are in compliance with the contracts Review adjuster panels for each contract.

Prepare our claim files for annual audits

Comply with Subpoenas served on Jimcor, document production

Qualifications / Requirements :

Strong knowledge of standard property and casualty insurance statutes, regulations and practices; casualty / liability claims adjusting including analyzing and coordinating disposition of claims

Good supervisory practices

Good analytical skills for interpreting laws and regulations as a basis for decision-making

We offer a total compensation package which includes salary (80k-95k) plus a full comprehensive benefits package. Package includes Paid Time Off Days, Paid Holidays, Hybrid Work Schedule, Retirement Plan with Employer Match, 100% Single Employer Paid Medical, Dental, Vision, Life Insurance, Education Assistance, Various Voluntary Benefits, Wellness Program Including Mental Health Support and an Employee Assistance Program (EAP) and More.