Associate, Operations & Logistics

Job Description

Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings.

As we continue to grow, we’re seeking a career oriented and ambitious Associate of Operations & Logistics to support our production and logistics teams — helping ensure our clients receive high quality products with a best-in-class delivery experience. This role will play a pivotal role in supporting the operational backbone of our business. As an Associate, you will have the opportunity to work on the Operations and Logistics side of our teams, based on priority and business needs. This person will manage critical order flows, coordinate between internal teams and external partners, and ensure that every step of the customer experience reflects our brand’s commitment to excellence.

This is a unique opportunity to join a brand that is primed for its next stage of growth–with a proven competitive advantage in its ability to attract, motivate and retain top talent across a range of disciplines. At Maiden Home, you’ll find a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive.

This role is located at our New York headquarters, located in the TriBeCa design district.

Operations

Manufacturing Network performance : Execute on initiatives to achieve Maiden Home’s quality standards, operating targets and financial objectives, including :

• Tracking and reporting on partner adherence to operating KPIs and SLAs - identifying root cause of issues and proactively flagging issues to Manager
• Owning account manager relationships to resolve day-to-day order issues

Customer experience : Drive day-to-day conversations with external partners on order status, and ensuring adherence to operating target and SLAs

Own special projects from Operations - e.g., photoshoot orders, flagship installs, panels, swatch packaging - with support of cross-functional teams, which includes :

Logistics

Own resolutions of day to day customer escalations with delivery partners, driving to fast, consistent, high quality outcomes, at minimal cost to Maiden Home, including :

Coordinate the final mile delivery experience, including both internal PCs (showroom, photoshoots, and product development), and optimize both the economics and customer experience :

Coordinate and execute Maiden Home’s reverse logistics and consignment program.

Qualifications