: : Desktop Support

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Job Title : Desktop Support

Location : Tampa, FL

Mode : Contract (6+ Months)

Primary Responsibilities & Competencies

Provide customer service support to both internal users, external customers, and vendors.

Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.

Maintains detailed and accurate records in workload management, asset management, and administrative applications.

Provides tier I and II support in all areas of the organizational service portfolio.

Provides excellent customer service to all levels of employees including customers, peers, and leadership.

Accurately follows documentation and checklists to ensure efficiency and consistency.

Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.

Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.

Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.

Self-directed once assigned work and functions with considerable independence.

Shows an interest in learning more advanced aspects of the functional skills.

Actively maintains a level of self-study related to technology and customer service.

Able to communicate with the customer in non-technical terms so the users can understand.

Qualifications

Associate degree in relevant field with 4+ years technical support experience or 6+ years of technical support experience in lieu of a degree.

Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.

Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.

Familiarity with general networking and customer / server concepts.

For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at