(USA) Senior Manager, Design Research

Senior Manager, Design Research

As a Senior Manager, Design Research at Sams Club, you will assess gaps between business expectations and user experience strategies by applying trends in user consumption habits and analyzing existing data. You will manage functional partnerships to achieve outcomes across international markets, leading cross-functional projects, and promoting collaboration. You will propose hypotheses, guiding research processes, verifying data accuracy, and translating insights into actionable recommendations to enhance user experience and product strategies. Additionally, you will influence stakeholders, understand customer needs, improve processes, and lead usability testing to ensure seamless product experiences.

About The Team

At Sams Club, we are committed to being the membership you love the most. The Sams Club Design Research Team works across the digital and physical experiences to benefit our members and associates.

What You'll Do

Develop and improve user experience strategies through user interviews, surveys, journeys, storyboards, and contextual inquiries.

Assess gaps between business expectations and user experience, applying trends in user consumption habits.

Analyze data from web analytics, surveys, and support calls to inform interactive design solutions and mitigate risks.

Stakeholder management, communication, and engagement, adapting to cultural differences for business value.

Lead cross-functional initiatives, encouraging international collaboration with best practices and shared goals.

Facilitate brainstorming sessions, resolve issues, and encourage perspectives for creativity and growth.

What You'll Bring

Expert in research principles, best practices, data analysis, and identifying information gaps, ensuring accuracy and addressing legal risks.

Independently proposes hypotheses, guides research processes, and verifies data reliability, translating insights into actionable recommendations.

Influences and builds stakeholder consensus through informed and strategic research inputs.

Journey mapping; process optimization; communication and influencing techniques

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Sams Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while being welcoming of all people.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

Health benefits include medical, vision and dental coverage

Financial benefits include 401(k), stock purchase and company-paid life insurance

Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Minimum Qualifications

Option 1 : Bachelor's degree in UI / UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 4 years' experience in market research, business analysis, UX design research, or related area. Option 2 : 6 years' experience in market research, business analysis, UX design research, or related area. As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate. 1 year's supervisory experience.

Preferred Qualifications

Driving product development in a design research area, Market Research, Business Analysis, UX Design Research, or related area, Master's degree in UI / UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners. Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.