Sr. Network / System Technician
JCS Solutions LLCReston, VA, US4 days ago
Job type
- Full-time
- Quick Apply
Job descriptionJCS Solutions is seeking a Sr. Network / System Technician to support monitoring large-scale operations on a high-profile DOD contract. Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package : Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! This position is currently based in Reston, VA, and will relocate to Fort Belvoir, VA, possibly by the end of the year The candidate will obtain and maintain System Administrator and\or Network Administrator II functions and services in support of the agency and customers on Unclassified, Secret, and Top Secret networks. The candidate will monitor, manage, troubleshoot, fix / repair, install security patches, and communicate the health of the DTRA IT Server, Storage, and Network infrastructures to ensure continuous, secure, and efficient access to the full range of DTRA partners. Provide the full range of support services required to manage the day-to-day operations and systems administration of the DTRA IT computing environment, ensuring reliable, secure, and efficient availability of the current and evolving DTRA IT services and capabilities. The candidate must be proficient in Active Directory and managing user accounts and security groups for the agency. Candidate will support the Network Operations and Security Center (NOSC) for the Agency on a 24x7x365 basis, in accordance with requirements for a Defense Threat Reduction Agency NOSC and appropriate DoD Directives. Candidate will maintain real-time situational awareness of the DTRA IT Infrastructure and supported environments; shall lead restorative actions to ensure all networks, servers, network devices, and services remain operational and available. Candidate will be responsible to triage degradations and outages by isolating the issue, performing remediation and troubleshooting steps, escalating as needed, and following through to resolution. The candidate must be proficient in communication skills to all levels of government and contractor leadership. Candidate will be responsible for reporting and conducting triage with vendors, DoD, and Government agencies. This includes opening incident tickets with these organizations and provide critical data for triage. Candidate will be responsible for drafting and sending Outage Notification email reports for initial, updated, and resolved critical network events while adhering to established timelines for notification of critical network events and established Standard Operating Procedures. The candidate will provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. The candidate must be proficient in Remedy Ticket system. Candidate will be responsible for creating incident tickets, reports (BMC Smart Reporting), tasks, and work orders. Support Tier I–III system, networking, and engineering personnel to ensure network troubleshooting efforts Oversee real-time monitoring of global enterprise networks using DoD-approved tools (e.g., SolarWinds) Develop and enforce operational procedures, incident response workflows, and escalation protocols. Interface with Mission Partners, DISA, Joint Forces, and Combatant Commands on network status, issues, and operational impacts. Prepare and deliver operational briefs, after-action reports (AARs), and executive summaries to senior leadership. Troubleshoot, resolve, and / or escalate technical issues based on ticket assignments, deskside or remotely, as necessary. Correlate events and incidents for management of Information Technology (IT) Services. BS degree and 8 – 12 years or Masters with 6 – 10 years of prior relevant experience in a network operations, help desk, or IT support role. Specific experience, education and training may be considered in lieu of degree. Oral and written communication for change procedures, and management updates Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar). Understanding of TCP / IP, DNS, DHCP, VPNs, firewalls, and network protocols. Strong problem-solving and communication skills. Ability to work in a high-availability, fast-paced environment with attention to detail. Must possess an active Security+ or equivalent prior to start. Must possess an active DoD TS / SCI at time of consideration. Must be a U.S. citizenship and hold an active DoD TS / SCI at time of consideration. JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities. JCS has been certified as a Great Place to Work four years in a row and was awarded Washington Post’s Top Places to Work for 2024 and 2025. Our employees embody our core values, and we are looking for others who do too! Strive for excellence and delight our clients Innovation : Embrace creative thinking to enable continual growth and powerful solutions Accountability : Take ownership of and pride in our actions and service delivery Inspire : Be inspired to be your best self and have fun in the process Integrity : Do the right thing, the right way, every time! The careful and responsible management of something entrusted to our care. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws. Powered by JazzHR
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Job Summary :
The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations. If you are interested in a challenge and a great working environment, apply today! What’s in it for you :
What you will do :
Additional Primary Responsibilities :
Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues. Document and communicate degradation of services or outage issues to customers and help with resolution. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Utilize Remedy for queue and work management, ensuring assigned tickets stay within the program’s AQL / SLA commitment What you will bring :
Customer Experience :
Stewardship :
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Sr Technician • Reston, VA, US