Genesys Cloud Engineer || Tempe AZ - Remote (Only USC or GC) (Glendale)

Job Title : Genesys Cloud Engineer

Location : Tempe, AZ Remote

Employment Type : Contract

Detailed Job Description :

Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels.

Experience in working on Data action and Integration on Genesys Cloud

Experience in working on integrating any of CRM tool like salesforce on to Genesys cloud.

Having a good skill in developing bot flows and bot configurations in inbound channel.

Experience in configuration of all Genesys pre-configuration tools under the admin tab.

Have a good knowledge on Genesys cloud support experience for troubleshooting agent issues.

Experience in working outbound dialer campaign.

Understanding, representing, and working on call flow design in Visio application.

The candidate needs to have basic knowledge on Java scripting language to understand the business logics or to develop any new scripts.