Customer Success Manager

A company is looking for a Customer Success Manager.

Key Responsibilities

Build deep relationships with strategic customers and align solutions to their business priorities

Manage a hybrid portfolio by balancing high-touch engagement for key accounts with scalable approaches for smaller customers

Provide advisory expertise to help customers optimize workflows and adopt best practices

Required Qualifications

Finance or Accounting background with experience in FP&A, EPM tools, or corporate finance

2+ years in a customer-facing role in SaaS, focusing on adoption and retention

Experience with customer success playbooks and scalable engagement strategies

Ability to work effectively across teams in a high-growth environment

Comfort with ambiguity and a proactive approach to risk and opportunity management