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At Nestle USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.
Joining Nestle means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
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Job Summary :
The Manager, Customer Account role is responsible partnering with customer(s) to drive category growth. Growth is achieved by acting as the contact for assigned customer(s) to build category winning plans to achieve annual Nestle sales targets within commercial spend guardrails.
This role is deeply involved in the activation of Category Roadmaps. Manager, Customer Account are responsible using roadmaps in the development and execution of customer-specific Business Planning leveraging a category-first
mindset to achieve 4P objectives. Additionally, the role is expected to maintain strong communication with the Nestle Commercial Development teams to leverage category and shopper insights to drive results with the customer(s).
Key Outputs & Deliverables :
Category Strategy : Product / brand category objectives
- Work with Commercial Development / Market Development on development of customer-specific category plans anchored in the category growth drivers (category-first mindset)
- Present and launch New Item Plan and develop initial field forecast
- Develop customer promotion plans
- Perform annual bottom-up volume builds based on distribution, category trends and promotional activities. Plans to be created in conjunction with the Commercial Development / Market Development teams leveraging the category strategies as an input to the creation of customer plans
Customer Strategy : Forecast accuracy, sales performance targets, meeting sales goals, segmentation / resource allocation, improving customer service
Achieve annual sales and trade targets through effective selling and negotiationContinuous improvement on forecast accuracyFrequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new items and expand distribution on existing items in the portfolio, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issuesIdentify gaps between customer plan and customer feedback and propose resolutions to gapsEnsure achievement of aligned-to customer targets including (but not limited to) : category growth, annual shipment targets, staying within financial guardrails, strong customer service and ensuring supply visibility to drive in-stocksWin at Retail : Improving execution :
Present Customer Category Plan and supporting Implementation Calendar to customer via Joint Business PlanningMonitor and review customer category planDrive execution of customer category planCommunicate in-store issues raised by customer / buyer to Nestle Retail Sales field teams in accordance with new Ways of WorkingDevelop Valued Capabilities :
Improving selling capabilities and adding customer value through improved analytics and insights, and continuous improvement
Ensure timely and professional participation in Career Development programsDevelop critical winning behaviors through robust Professional Development Planning process with manager and HR Business PartnerDrive one's own development through the adoption of capability toolsWork closely with Customer Account Associate (where applicable) to develop category account management skills and best practicesIntegrated Approach : Develop concise, deliberate, fact-based narratives incorporating past, current, and future performance shopper trends and metrics with Qualitative Consumer Behavioral Data :
Continual interaction and work with the Data and Reporting team for standardized reports, business insights, and category growth driving opportunitiesSupport New Ways of Working / collaborate with the Data and Reporting teamDrive excellence in execution through continual interaction with Nestle Retail Sales team to include work-withsCollaborate with internal team members to share best practices and drive Customer related initiativesQualifications :
Typically has a University Degree (BA / BS) or equivalent experience and minimum 7 years related work experienceMust understand how categories are managed successfully, key competitors and willing to develop deep understanding of the category of responsibilityMust understand how to develop customer specific category growth strategiesUnderstands all sales functions, Commercial Development, Customer, and Nestle Retail sales. Good knowledge of interrelationship of key functions and their key initiatives (Marketing, Sales Finance, HR, Supply Chain, Technical and Globe & IS / IT)Understand the interaction between sales functions, Commercial Development, Retail Sales, Enable Hub, Customer Service, and Customer Facing Supply ChainDemonstrates the ability to influence people and create compelling, fact-based sales storiesThe ability to create a customer plan that is within CAP Guidelines and assigned Trade RatesKnowledge of Sales Fundamentals of Pricing, Promotion, Assortment, and MerchandisingKnowledge of Integrated Commercial Planning process, Category Action Plan documents, and the Monthly Business Planning ProcessKnowledge of customer best practices, the marketplace, and relevant channel and shopper trends to generate actionable ideasUnderstand the importance and how forecast as accurately as possible - Sales Dashboard and other Hub standardized reporting toolsDemonstrated knowledge of business driving technology solutions (i.e. IRI, BW, Source) and internal / external industry insights and trendsKnowledge of core Business Processes and Fundamentals (Sales / Distribution, Customer Planning and Managing, Financial Reporting, Training, HR Policies, Integrated Commercial Planning, Nestle Management and Leadership Principles)Critical Experiences
At least 3+ years ' experience developing and leading sales within consumer products industry, negotiating annual sales plans focused on multiple brands, and key account sales at the Director and / or buyer levelExperienced in managing sales, profit and trade budgetsStrong experience with cross-functional customer-facing team and / or broker management interactionExperience implementing and running retailer-specific programsExperience implementing and runningretailer-specific programs#LI-KS1
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.
The Nestle Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator : 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
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Job Requisition : 372952