Enterprise Account Manager

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Phigenicsprovides independent expert guidance and advanced technologies to our clients to improve the efficiency,effectiveness,and overall safety of water systems. Our clients include a diverse mix of industry leaders in healthcare, hospitality, government, higher education, retail, and manufacturing facilities.Phigenicsdoes not sell water treatment chemicals and is not biased toward any treatment technology or supplier.

Position Overview :

The Enterprise Account Manager serves as the primary relationship manager and trusted advisor for our largest and most strategic enterprise clients. This roleis responsible forensuring client satisfaction, driving account growth, and serving as the point of contact for all client-related matters. The ideal candidate has a strong background in account management, relationship-building, and strategic planning, with a focus on delivering exceptional client experiences and achieving revenue growth.

Key Responsibilities :

• Serve as the primary point of contact for enterprise clients, building strong, long-lasting relationships with keydecision makersand stakeholders.
• Identifyopportunities for upselling, cross-selling, and renewals by deeply understanding clients' needs and aligning them with the company's products or services.
• Act as the voice of the customer within the organization, ensuring that client feedback is shared with internal teams to improve offerings and service delivery.
• Lead contract negotiations and renewals, ensuring mutual benefit and alignment with businessobjectives.
• Proactively address client concerns or escalations, resolving challenges promptly andmaintaininghigh client satisfaction.
• Partner with internal teams, including sales, product, customer success, and marketing, to deliver seamless service and meet client needs.
• Monitor account performance, create detailed reports, and communicate progress and results to both clients and internal stakeholders.
• Assistin the production of comprehensive Water Management Programs and manage water testing requirements for clients.
• UnderstandPhigenics'Core Purpose, Core Values, and Company Strategy
• Participate in Water Management Team meetings
• Understand building water systems and infrastructure
• Understand water chemistry

Qualifications :

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

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