Front Desk Supervisor

Job Description

Job Description

We’re excited to offer a great opportunity to join our team as a Front Desk Supervisor!

In this role, you’ll support the Front Office Manager by helping lead the front desk team to provide prompt, efficient, and friendly service. You’ll ensure every guest’s needs are met and help deliver an outstanding experience throughout their stay.

Responsibilities :

Essential Job Tasks :

• Assists in the operations of the Front Desk by supervising all Guest Service associates.
• Ensures guest satisfaction by responding to guest request in a friendly, service oriented manner, resolving guest complaints, and greeting in-house guests.
• Fills in at the Front Desk during busy periods or when staffing needs dictate.
• Performs other duties as assigned by management.

OTHER TASKS

Working Conditions

Qualifications :

About Company

Experience a comfortable and relaxing stay near Lake Erie and Downtown Cleveland at the Courtyard Cleveland Westlake. Enjoy spacious accommodations loaded with deluxe amenities like complimentary WiFi, a mini-fridge, and pillow-top bedding. Ideally located in Westlake near several of the area’s most popular attractions, including Crocker Park Shopping, Progressive Field, Rocket Mortgage FieldHouse, and the Cleveland Metroparks Zoo, plus the shores of Lake Erie are within walking distance. Built for efficiency, we are the ideal hotel for business travelers and are located near Hyland Software, TravelCenters of America, Avient Corporation, the Cleveland Clinic, and Ford Motor Company