Head of Platform Product Management - Remote

Senior Director, Platform Product Management

Remote (Canada)

NYSE : PD) is a global leader in digital operations management. Trusted by nearly half of the Fortune 500 and Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always‐on digital experiences to modern businesses.

At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‐winning workplace.

PagerDuty is seeking a Senior Director, Platform Product Management to lead the industry's transformation to fully automated operations. Our vision : a world where AI‐augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. In this pivotal role, you'll own the foundation of the PagerDuty Operations Cloud as a key technical product leader across several development teams. You'll define our platform strategy, evolve our roadmap and guide execution. The platform team will create leverage for internal application development teams to build new products faster and enable customers and partners to integrate PagerDuty with other tools. You'll work directly with our largest, most sophisticated customers who seek a high level of configurability, scalability and security to manage real‐time work across their tool stack.

The ideal candidate will bridge the world between API‐first platform principles and understanding the burning problems of application development teams and external developers (in customer accounts, ISVs, plus tech and distribution partners). You're equally comfortable discussing the merits of an API structure and the business case for integration with a potential platform partner. You can rapidly learn 3rd‐party applications and their platform concepts (ServiceNow, Atlassian, Salesforce, etc.) and design a platform strategy that is valuable, feasible, usable, and viable.

While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.

Build shared services and components to be used by multiple teams to create leverage and accelerate application feature delivery velocity

Deliver APIs, developer tools and content to seamlessly onboard PagerDuty apps and professional services teams and customers onto the platform

Evolve our contextual data platform enabling scalable and secure ingestion and correlation of data across a vast number of sources to be consumed by and contributed to by our apps

Expand our integration ecosystem through internal development and partnerships across communications platforms, infrastructure, monitoring and observability, ITSM and IDPs and other developer tools

Drive project prioritization based on customer value, compliance, developer velocity, cost control, and other business objectives across internal app teams, professional services, customers and 3rd‐party partners

Foster a high‐performing, product management team with diversity of experience and perspectives through coaching, empowerment, and accountability

Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader

6‐10+ years in technical product management for a B2B enterprise SaaS company, preferably with platform experience (APIs, developer tooling, shared services, etc.)

~ Experience building, coaching and leading high‐performing teams of 5+ PMs

~ Strong knowledge of integration architecture, patterns and platforms, understanding of cross‐application business processes and flows, and knowledge of API best practices

~ Technical knowledge from academic background and / or work experience enabling you to partner with and be respected by experienced engineers

~ Excellent collaboration skills with cross‐functional teams that include engineering, product management, sales, and marketing

~ Self‐motivated user of AI tools for personal productivity and the craft of product with a bias towards scaling team output with technology rather than adding headcount

Bachelors or Masters in Computer Science or technical field, MBA is a plus

Practical experience as a software developer is a big plus

The base salary range for this position is 178,000 - 270,000 CAD. This role may also be eligible for bonus, commission, equity, and / or benefits.

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Paid holidays and sick leave

Paid parental leave : 22 weeks for pregnant parent, 12 weeks for non‐pregnant parent (some countries have longer leave standards and we comply with local laws)

Legal and Equal Opportunity Statement

PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. By submitting an application, you confirm that you have read and understand PagerDutys Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.