HVAC Operations and Service Manager- Connecticut
Century Mechanical HoldingsMilton, CT, US9 days ago
Job type
- Full-time
Job descriptionSet and track monthly and quarterly revenue targets for service and install teams Manage estimates, customer proposals, and upsell opportunities Review job costing and gross margin performance Work with inside sales / admin team to close leads and increase conversion Participate in local marketing initiatives and outreach to drive new business Collaborate with GMs or finance to align sales efforts with company goals Recruit, onboard, and retain skilled tradespeople and sales coordinators Conduct regular performance evaluations, ride-alongs, and coaching sessions Promote a culture of accountability, teamwork, and customer-first service Resolve employee or customer escalations swiftly and professionally Ensure alignment between field staff and office support Provide weekly reports on KPIs : booked jobs, revenue, job margin, labor utilization Analyze customer feedback and service trends to guide improvements Participate in leadership meetings and provide input on strategic direction Collaborate on pricing models, service packages, and technician incentives Minimum 5 years of experience in HVAC operations, service, or install Proven track record in residential / commercial HVAC sales and team leadership Strong understanding of field operations and customer lifecycle Experience with job costing, estimates, and CRM / dispatch software (e.g., FieldEdge) Ability to manage multiple priorities and teams across locations Excellent communication, leadership, and analytical skills
Job Description
Job Description
Description :
OPERATIONS SALES MANGER
Oversee field and office operations, ensuring timely and high-quality service and install execution
- Manage workforce scheduling, dispatching, and job completion through systems like FieldEdge
- Monitor productivity, material usage, and job profitability
- Enforce safety standards and compliance with OSHA and company guidelines
- Coordinate training, licensing, and upskilling of technicians and installers
- Ensure inventory management and vendor coordination meet project demands
Sales & Revenue Growth
Team Leadership & Development
Requirements :
Reporting & Strategic Input
QUALIFICATIONS
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Hvac Service Manager • Milton, CT, US
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