Certified Medical Assistant- PST

Certified Medical Assistant- PST

Twin Health empowers people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

Our team at Twin Health is passionate, talented, and united by a shared purpose : to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including : Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights' Digital Health 150, and named one of Newsweek's Top Most Loved Workplace.

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

Opportunity

At Twin, Certified Medical Assistants work across multiple practice areas and support both clinical and administrative tasks. This role is heavily team-oriented and relies on strong communication and organizational skills. The CMA has primary responsibility for supporting the entire member journey from new member Intake and Enrollment to active member program care management. This role will work in partnership with the nursing team to support operational standards and best practices. Specific daily responsibilities include preparing charts, scheduling appointments and conducting intake tasks such as medication reconciliation, confirming primary care provider (PCP) and specialist details, as well as verifying pharmacy information. MAs working in Enrollment also conduct scheduled member phone calls as part of Twin's on-boarding process and coordinate with a team of service advisors and Registered Nurses. Proficiency in scheduling and documentation, experience with multiple systems and platforms, as well as the ability to engage with members and teammates are critical success factors for this role. Additional considerations include ability to work with competing priorities and comfort with change.

The schedule for this position is Monday-Friday, 9am-5pm PST (10-6 MST, 11-7 CST, 12-8 EST)

Responsibilities

• While the primary assignment could be within any of these practice areas, the Twin MA team is cross-trained and works across multiple practice areas such as Intake, Member Enrollment and Member Program Activation
• Works cross-collaboratively to capture, enter and confirm health profile information vital for virtual on-boarding and visits
• Collects and maintains accurate Twin members' health information and upholds compliance (HIPAA)
• Conducts new member phone call visits with scripting and completes documentation; effectively engages members about Twin Health and in partnership with Enrollment team
• Supports scheduling coordination and helps ensures accuracy of scheduled member visits
• Coordinates with the care team and nursing team to provide administrative support for care management activities and team level projects
• Also assists with and completes medication requests, tasking actions, lab reminders and scheduling, prior authorizations, and other non-clinical triaging
• Demonstrates excellent communication skills with passion and empathy while also documenting with accuracy and detail
• May support pilots and efforts at a high-level and help identify impact(s) related to changes
• Helps identify and address potential challenges by providing feedback (i.e. may help track and report on specific processes, as determined by managing team)
• May include member outreach to help complete med entry and capture missing information
• Utilizes EMR tools / platforms, portal messages, phone calls, faxes and / or letters
• May help initiate medication refill requests
• Assists RN in coordinating and completing on-boarding tasks
• Participates in team huddles, care management planning and operations meetings
• Participates in continuous process improvement activities and initiatives
• May help close loop regarding the sharing of educational materials to members prior to onboarding visit (pharmacy coupons, use of supplements, and need for most accurate and up to date PCP and pharmacy information from potential members)
• This position supports clinical operations through team workqueues and daily tasking assignments
• Performs administrative tasks (indirect care) that support the care team
• May perform follow-up calls to members and primary care / providers regarding their experience and any high-level, program-related questions or issue resolution needs
• Actively refers to reports and various trackers to help close operationally related gaps
• Works under general supervision of the Team Leader and / or Registered Nurse Ops Manager
• Confers with managing team leader on any unusual situations
• Licensed health professionals are available to non-clinical administrative staff while performing initial screening and related care management / program enrollment tasks
• Completes other duties as assigned, such as helping to update policies and procedures, learning new technology, etc.

Qualifications

Compensation and Benefits

The compensation range for this position is $21.63 per hour.

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin.