Senior Customer Success Specialist

A company is looking for a Senior Customer Success Specialist responsible for managing client incentive and recognition programs.

Key Responsibilities

Ensure smooth operation of client programs and maintain positive relationships with stakeholders

Produce client reports and manage invoicing processes while addressing inquiries related to program operations

Assist in the design of operational processes and perform platform setup tasks for new program implementations

Required Qualifications

Bachelor's degree in business or related discipline preferred

2+ years of business management or operational experience

Proficiency in MS Word, Excel, and PowerPoint, with strong Excel skills required

Experience with HTML and content management tools is a plus

Familiarity with project management software is a plus