Bilingual Customer Service Coordinator - Remote

Welcome to the new standard of healthcare! eHealthScreenings, a Premise Health company, is the nation’s leading provider of comprehensive biometric health screening services. We help employers, wellness companies, third-party administrators, Employee Assistance Programs, consultants, insurance providers, hospital systems, tribal nations, and unions reduce costs by improving health outcomes. Our dedicated team brings a wealth of experience and expertise to every interaction with a focus on delivering unparalleled service to biometric screening participants. In this position the Customer Service Rep will be fielding in-bound calls from customers and assisting them with any questions they may have regarding our services / product, and / or accessing the website; resetting passwords, assisting with site navigation, etc. This is a Full Time, remote, Customer Service Coordinator role. Monday - Friday 9am - 6pm CT What You'll Do Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. May require other duties as assigned. What You'll Bring High School Diploma or equivalent Minimum of one year of Customer Service or Call Center experience Bilingual Spanish is a must! Excellent written and oral communication skills Ability to work in a structured environment and adhere to regulatory and compliance requirements Strong interpersonal skills; professional, courteous, friendly, and empathetic Strong problem-solving skills, analytical skills, and detail-oriented Ability to positively adjust to a rapidly changing environment Proficiency with MS Word, Excel and Outlook. PC literacy is also required (experience using Windows based applications preferred) Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion At eHealthScreenings, a Premise Health company, you’re not an employee - you’re a team member. We work every day to create a collaborative culture where team members feel valued, satisfied, and fully committed to advancing our shared mission. Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here : https : / / jobs.premisehealth.com / benefits. Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law. Premise provides its reasonable and genuinely expected range of compensation for this job of $15.00 - $15.50 per hour. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors. For individuals living in Washington or Colorado : Premise offers the following paid time off benefits. Employees will earn 0.0692 hours of paid time off per actual hours worked or based on standard schedule, per pay period, and will receive 10 paid holidays or an equivalent bank of hours aligned to schedule throughout the calendar year. Paid sick leave is satisfied by the paid time off accrual, detailed above. This posting is anticipated to close within 90 days of 10 / 10 / 2025. Should you have questions regarding this job posting, please contact askhr@premisehealth.com.