Implementation Specialist

Job Description

Job Title : Implementation Specialist Support

Location : Mason, OH

Zip Code : 45040

Duration : 13 Months

Pay Rate : $24 / hr

Keyword's : #Masonjobs; #Implementationjobs.

Start Date : Immediate

Job Description :

Key Responsibilities :

• Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time.
• Serve as the primary point of contact for clients and brokers during the implementation process.
• Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup.
• Track project status and report progress, issues, and risks to the Implementation Manager.
• Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs.
• Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet).
• Ensure all EyeMed standards and compliance procedures are followed throughout the implementation lifecycle.
• Complete seamless transitions to account service teams upon implementation completion.
• Collaborate with cross-functional teams to continuously improve the client onboarding process.

Basic Qualifications :