Talent.com
Salesforce Support Engineer
Salesforce Support EngineerZoro Tools • Lake Forest, IL, US
Salesforce Support Engineer

Salesforce Support Engineer

Zoro Tools • Lake Forest, IL, US
14 hours ago
Job type
  • Full-time
Job description

Work Location Type : Hybrid

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $79,000.00 to $131,600.00.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members\' individual needs, including :

  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger\'s benefits, please click on the link below :

https : / / experience100.ehr.com / grainger / Home / Tools-Resources / Key-Resources / New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position details

As a Software Engineer this role is involved in the full systems life cycle from designing, configuring, testing, implementing and supporting application software and systems that are delivered on time and within budget. You will focus on end user support and continuous improvement. You will partner with Architects, Business Analysts and Product Managers to understand the business requirements that drive the analysis and physical design of technical solutions.

Software Engineers may be assigned to either development or support functions.

You will

  • Collaborate with business colleagues, to diagnose and resolve technical issues.
  • Develop and maintain working knowledge of the systems supporting the business processes for the Sales and Customer Service Teams
  • Provide business analysis, support and design options for technical solutions of defined business problems
  • Provide ongoing production support, including engagement with end users and collaboration with technical teams to diagnose and resolve technical issues.
  • Provide status updates and formal communications of work efforts as appropriate.
  • Complete analysis that drives understanding and actions items related to continuous improvement opportunities.
  • Maintain awareness of and engage as appropriate with the technologies and Business processes interact with Sales and Customer Service solutions.
  • Participate actively in daily standups, and all other team meetings
  • Assist post-production support to address production defects and align on the transition from build to run.
  • Handles and implements third-party integrations including trouble-shooting and partnering with vendors / partners on issue resolution.
  • Provide analysis, assessment, and applicable documents needed to enhance page layouts, workflows, validation rules, user visibility, custom code (Visualforce or Apex), etc.; coordinate with other teams as needed
  • Create test strategies, conduct testing, and promote changes through our multi-tier environment
  • Develop and Maintain Knowledge articles for problems / user issues.
  • Support data load and maintenance activities as defined.
  • Actively contribute to continuous improvement and knowledge sharing opportunities driving improvement across the team.
  • You have

  • Process-driven analysis skills
  • Facilitation skills to elicit requirements / issue details from various personas across the organization including senior executives
  • Proven experience in driving consensus across multiple stakeholders
  • Strong verbal and written communication skills to work effectively with clients, team members, and management
  • Experience successfully analyzing and documenting complex business processes
  • Experience with Data loads and job scheduling
  • Knowledge of Agile / Lean framework and methodology
  • Experience with influencing the design and deliverables of projects.
  • Enjoys working in a highly collaborative team environment consisting of both technical and business members where functionality is designed and released on a biweekly basis
  • Must have a proactive, results oriented attitude, can lead by example to coach and mentor others, with a superb work ethic and the flexibility to work within an environment of constant change.
  • Pursues learning beyond scope of current assignments.
  • Able to present complex technical information to a non-technical audience.
  • Ability to adapt to changing business processes, technologies, and environments.
  • Business Systems Analyst experience
  • Experience working with the Agile development methodology.
  • We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

    We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

    J-18808-Ljbffr

    Create a job alert for this search

    Salesforce Engineer • Lake Forest, IL, US

    Related jobs
    Salesforce Engineer

    Salesforce Engineer

    VirtualVocations • Lincolnwood, Illinois, United States
    Part-time
    A company is looking for a Salesforce Engineer / Business Systems Engineer (Part-Time).Key Responsibilities Implement and maintain Salesforce workflows, automations, and integrations Build dashboa...Show more
    Last updated: 30+ days ago • Promoted
    Salesforce Implementation Lead

    Salesforce Implementation Lead

    VirtualVocations • Lincolnwood, Illinois, United States
    Full-time
    A company is looking for a Salesforce Implementation Lead (Sales Cloud).Key Responsibilities Lead full lifecycle Salesforce Sales Cloud designs, implementations, and enhancements, integrating AI ...Show more
    Last updated: 1 day ago • Promoted
    Salesforce Data Cloud Lead

    Salesforce Data Cloud Lead

    VirtualVocations • Lincolnwood, Illinois, United States
    Full-time
    A company is looking for a Salesforce Data Cloud Implementation Lead.Key Responsibilities Lead full lifecycle Salesforce Data Cloud designs, implementations, and enhancements Architect and deliv...Show more
    Last updated: 1 day ago • Promoted
    Sales force Architect

    Sales force Architect

    Robotics Prcocess Automation, LLC • Schaumburg, IL, US
    Permanent
    Define the overarching thought leadership and Integration Architectures, to enable and release the maximum business value of for the Salesforce Lightening platform. Drive standardization within the ...Show more
    Last updated: 14 hours ago • Promoted • New!
    Salesforce Solution Architect

    Salesforce Solution Architect

    ClinDCast LLC • Chicago, IL, US
    Full-time
    Job Title : Salesforce Solution Architect (Sales Cloud).Location : Chicago, IL (3 Days onsite).We are seeking a skilled Salesforce Solution Architect with expertise in Sales Cloud to design and impl...Show more
    Last updated: 30+ days ago • Promoted
    Director, Salesforce Development

    Director, Salesforce Development

    Vigilant Capital Management, LLC • Chicago, IL, United States
    Permanent
    W Madison St, Chicago, IL 60606, USA.Posted Monday, September 29, 2025 at 5 : 00 AM.Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning ...Show more
    Last updated: 30+ days ago • Promoted
    Salesforce Developer

    Salesforce Developer

    VirtualVocations • Lincolnwood, Illinois, United States
    Full-time
    A company is looking for a Salesforce Developer to design, develop, customize, and maintain Salesforce solutions for a project related to the Department of Veterans Affairs.Key Responsibilities : ...Show more
    Last updated: 30+ days ago • Promoted
    Salesforce Support Lead

    Salesforce Support Lead

    Mitsubishi HC Capital America Inc • Itasca, IL, US
    Full-time
    Position is 5 days in the Itasca, IL office.We are seeking a highly skilled and proactive Salesforce Support Lead to join our team. This role will play a critical part in managing and resolving prod...Show more
    Last updated: 30+ days ago • Promoted
    Salesforce Developer

    Salesforce Developer

    Mastech Digital • Chicago, IL, US
    Temporary
    Digital Transformation Services for all American Corporations.We value our professionals, providing comprehensive benefits and the opportunity for growth. Chicago, IL / Charlotte, NC / Addison, TX Hyb...Show more
    Last updated: 30+ days ago • Promoted
    Senior Salesforce Administrator

    Senior Salesforce Administrator

    VirtualVocations • Racine, Wisconsin, United States
    Full-time
    A company is looking for a Senior Salesforce Platform Manager to lead the administration, optimization, and expansion of their Salesforce ecosystem. Key Responsibilities Own the end-to-end Salesfo...Show more
    Last updated: 30+ days ago • Promoted
    Salesforce Developer - On-Site Chicago

    Salesforce Developer - On-Site Chicago

    MCLI Tech • Chicago, IL, US
    Full-time
    Salesforce / Full Stack Developer.LocationsShowing 1 locationChicago.Mesirow is an independent, employee-owned financial services firm founded in 1937. Headquartered in Chicago, with offices across th...Show more
    Last updated: 27 days ago • Promoted
    Salesforce Service Cloud Lead

    Salesforce Service Cloud Lead

    VirtualVocations • Lincolnwood, Illinois, United States
    Full-time
    A company is looking for a Salesforce Implementation Lead (Service Cloud).Key Responsibilities Lead full lifecycle Salesforce Service Cloud designs, implementations, and enhancements Collaborate...Show more
    Last updated: 1 day ago • Promoted
    Salesforce OmniStudio Developer

    Salesforce OmniStudio Developer

    VirtualVocations • Racine, Wisconsin, United States
    Full-time
    A company is looking for a Salesforce OmniStudio Developer to support a federal program in the DC Metro area.Key Responsibilities Build dynamic user experiences and business processes using OmniS...Show more
    Last updated: 3 days ago • Promoted
    Salesforce Developer Lead

    Salesforce Developer Lead

    VirtualVocations • Racine, Wisconsin, United States
    Full-time
    A company is looking for a Lead Salesforce Developer to design, build, and guide the delivery of scalable solutions within the Salesforce platform. Key Responsibilities Lead a team of Salesforce d...Show more
    Last updated: 14 hours ago • Promoted • New!
    Salesforce Developer

    Salesforce Developer

    Two95 International Inc. • Chicago, IL, US
    Remote
    Full-time
    Quick Apply
    Translate business requirements into well-architected enhancements.Participate in technical design sessions.Develop custom enhancements and interfaces. Develop technical solution documentation.Provi...Show more
    Last updated: 17 days ago
    Salesforce Developer

    Salesforce Developer

    Zone IT Solutions • Chicago, IL, US
    Full-time
    Quick Apply
    Join Zone IT Solutions as a Salesforce Developer and become a key player in delivering innovative Salesforce solutions.You will work closely with clients to understand their business needs and tran...Show more
    Last updated: 15 days ago
    Salesforce Administrator

    Salesforce Administrator

    VirtualVocations • Lincolnwood, Illinois, United States
    Full-time
    A company is looking for a Sales Systems and Process Manager.Key Responsibilities Serve as the primary business analyst for Salesforce Sales Cloud and Service Cloud, managing user setups, workflo...Show more
    Last updated: 30+ days ago • Promoted
    Senior Salesforce Developer

    Senior Salesforce Developer

    VirtualVocations • Lincolnwood, Illinois, United States
    Full-time
    A company is looking for a Salesforce Developer Sr.Key Responsibilities Designs, codes, tests, and deploys Salesforce solutions, including Visualforce pages Documents application development pro...Show more
    Last updated: 30+ days ago • Promoted