Bilingual Collection Specialist

Benefits : 401(k) matching

Opportunity for advancement

Paid time off

Benefits / Perks

Careers Advancement Opportunities

Flexible Scheduling

Competitive Compensation

Job Summary

We are seeking a Collection Specialist to join our team. In this role, you will monitor accounts to identify outstanding payments and communicate with clients regarding the collection of those funds. The ideal candidate has excellent negotiation and interpersonal skills and the ability to work with limited supervision.

Responsibilities

Review accounts to discover overdue payments

Research client information and historical data on accounts

Communicate with clients regarding overdue accounts

Collect payments and issue refunds

Maintain accurate documentation of account status and collection efforts

Report on collection activity and present to management

Qualifications

Must be fluent in Spanish and English reading and writing.

High school diploma / GED required, a college degree is preferred

Minimum 2 years + Previous experience is a must

Understanding and proven track record of successful collection techniques

Knowledge of debt collection laws and regulations

Familiarity with Microsoft Office, Excel, and computer databases

Ability to work well under pressure

Excellent communication and negotiation skills