Customer Solutions Specialist

Job Description

Job Description

Customer Solutions Specialist - Yankton

First Dakota is hiring a full-time Customer Solutions Specialist to join our Yankton team. A Customer Solutions Specialist supports and engages in First Dakota’s philosophy for exceptional customer service and is responsible for building strong customer relationships. Requires a strong understanding of First Dakota’s products or services, excellent communication skills, the ability to think critically and provide technical support. Hours include Monday-Friday 8-5.

Duties

• Possess knowledge of deposit related products including digital banking, bill pay, eStatements, debit cards, online applications, etc.
• Share responsibility for inbound external customer call volume; assist with internal customer call volume as needed, and respond to customer inquiries via digital banking conversations or email.
• Act in accordance with First Dakota’s Phone Standards and provide exceptional customer service with every interaction
• Assist customers with account-related questions and requests
• Research and resolve customer issues, acting as the customer liaison between departments when necessary
• Complete customer and account maintenance, and check back reviews
• Complete daily maintenance reports
• Promote products and services and make referrals to other departments based on customer needs in accordance with First Dakota’s philosophies
• Adhere to policies and procedures regarding appropriate resolution of customer complaints
• Demonstrate effective decision making in determining corrections, fee waivers, and refunds through appropriate methods / solutions in order to meet customer’s needs
• Inform management of irregular or recurring issues and suggest improvements
• Attend and come prepared to all meetings and developmental training as necessary
• Attendance – consistently at work and on time
• Other duties as assigned.

Education Requirements

High school diploma or general education degree (GED);

Three to six months customer service or related experience;

Or equivalent combination of education and experience

Qualifications

Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail, strong problem-solving abilities, and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment :

Office : The work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate.

Physical Demands :

Light : The physical demands of this job include bending, sitting, and occasionally lifting up to 10 pounds with or without reasonable accommodation.

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