Performance Manager
The Performance Manager is responsible for enhancing employee performance and driving organizational success through comprehensive training, coaching, and performance management initiatives. This position is responsible for developing and executing effective learning programs, coaching individuals and teams, and fostering a culture of continuous improvement and professional growth.
Essential Duties & Responsibilities
Communication
- Actively participate in organizational change initiatives, collaborating with various departments to ensure training initiatives support broader strategic objectives.
- Collaborate with other trainers or subject matter experts to enhance training content.
- Communicate effectively with stakeholders, providing updates on training outcomes and addressing any concerns.
Customer / End User Service
Ensure learning solutions are engaging, effective, and tailored to meet the needs of various employee groups.Establish a continuous feedback loop with program participants to gather insights for refining and customizing learning programs.Business Acumen
Effectively use training technologies, such as Learning Management Systems (LMS) and multimedia tools.Team Effectiveness (Training)
Execute a comprehensive regional coaching plan each month driven by KPI results and global organizational objectives.Assist with delivering diverse learning programs, including leadership development, technical skills training, and onboarding.Support the implementation and utilization of learning management systems (LMS) and other relevant platforms.Deliver coaching sessions with clarity, ensuring participants understand the content.Enhance training content by incorporating real-world examples and case studies.Apply a blended learning approach, seamlessly combining in-person and online training modalities for optimal learning outcomes.People Development (Global)
Foster a culture of continuous learning and professional growth across the organization.Lead workshops to enhance individual and team performance through effective performance coaching processes.Identify, groom, and accelerate the development of high-potential individuals within the organization.Problem-Solving
Monitor Key Performance Indicators (KPIs) to measure the impact and effectiveness of learning and performance initiatives.Cultivate strong relationships with external vendors, consultants, and subject matter experts.Role Execution (KPIs)
Contribute to lower employee turnover.Improve tenure in each individual role.Increase internal promotions.Improve overall employee engagement.Maintain a high number of properties achieving Property KPIs.Education & Experience
Proven experience in employee training, coaching, and performance management, preferably in a field-based environment.Strong understanding of learning and development principles and best practices.Excellent presentation, facilitation, and communication skills.Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.Familiar with Asset Living's primary property management software systems (Entrata, RealPage, and Yardi).Certification in training and development (e.g., CPLP, CPTM) is a plus.This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.
