Product Operations Analyst

We offer a flexible working policy that supports a healthy balance between personal and professional well-being.

This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.  Being a Product Operations Analyst at iManage Means…  You will play a key role in driving the efficiency, alignment and execution of the product lifecycle.  Your role will be the connective tissue between our product management, engineering, design, sales, marketing, customer success and other cross-functional teams to ensure our product strategy translates into the seamless delivery and adoption of our products.

You will use your technical acumen and knowledge to design and lead processes that ensure the right feedback reaches the right product teams and to help develop actionable insights that will help us to continually shape our products and services.  iM Responsible For…  Leading and partnering on product launches to ensure readiness and to deliver insights post-launch to ensure a positive experience for customers and internal teams.  Owning the enhancement request and feedback management process :

• collecting, analyzing and synthesizing feedback from customers, internal stakeholders and data sources to inform product strategy.  Establishing and managing product-related processes, workflows and documentation to improve efficiency and scalability.  Developing reports and insights to highlight customer needs, drive prioritization conversations and influence roadmap direction.  Defining, tracking and reporting on key performance indicators (KPIs) related to product roadmap delivery spanning initiatives for new products, tech debt, and technology integration.  Equipping our Go to Market teams with visibility into our product roadmap status and rationale.  Fostering a culture of continuous improvement by identifying gaps in our processes and implementing solutions.  Collaborating with other Operational Leads to ensure that data, processes and best practices are communicated across different teams for operational efficiency.  iM Qualified Because I Have…  5+ years of experience in product operations, product management or program / project management  A Bachelor’s or Master’s degree in Computer Science, Data Science or Data Analytics related field  Proficiency in working with Python (or similar scripting tool), SQL & data visualization tools like Tableau / PowerBI  A data-driven mindset with the ability to extract insights from qualitative and quantitative sources  Exceptional problem-solving skills and the ability to think critically, strategically and holistically across the organization  Strong written and verbal communication skills and ability to effectively communicate complex subjects to both technical and non-technical audiences  Experience with managing a variety of cross-functional stakeholders on complex initiatives; having to influence senior leaders across our internal teams  Ability to be hands-on and leading with a proactive approach to help continually evolve our product strategy  An ability to translate complex processes into clear, scalable frameworks  Bonus Points If I Have...  Experience in a B2B SaaS environment  Administrative knowledge of AHA the Product Management platform  JIRA and / or Target Process admin knowledge  Familiarity with agile methodologies and product lifecycle management  Don't meet every qualification listed above?

Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications.

We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!  iM Getting To…  Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!   Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.   Own my career path with our internal development framework.

Make it mean something at iManage.  iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Learn more at :