Customer Service Manager

Job Description

About the Company

I’m representing a highly respected, publicly traded manufacturing and engineering company with a strong track record of growth. They’re seeking a hands-on Customer Service manager to support a customer service team at their 500-person facility in Madison Indiana. This organization is part of a major manufacturing group known for innovation, quality, and operational excellence.

This role offers : Position Overview

The Customer Service Manager will oversee a team responsible for handling orders, resolving customer issues, and ensuring a seamless service experience. This role requires strong leadership, communication skills, and the ability to drive efficiency across processes.

Key Responsibilities

• Lead and develop the customer service team to meet goals and service standards.
• Oversee order entry, tracking, and issue resolution with accuracy and timeliness.
• Partner with sales, logistics, and operations teams to improve customer satisfaction.
• Manage pricing, returns, credits, and warranty-related requests.
• Implement process improvements and tools to enhance efficiency and response times.
• Provide reporting and insights to support leadership decisions.

Qualifications