Conversion Specialist Opportunity At Schwab
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. The Conversion Analyst is responsible for taking ownership of assigned new account opportunities to ensure exceptional client and partner experiences from initial inquiry through appointment of Schwab as successor custodian and paying agent. This individual will support the needs of the clients that are transitioning new retirement plan business to Schwab while providing seamless and positive experience for independent recordkeeper and advisor clients.
What you'll do :
- Have consultative communications with clients and other support business partners, utilizing various applications to set up retirement plans on the Trust Bank platform.
- Schedule client meetings, assist recordkeeper and investment advisor clients with in-kind asset transfers from prior custodians, collect and review of required new account agreements and fund attachment paperwork, and work with various internal teams to ensure accounts are set up with all necessary products and services.
What you have :
Bachelor's degree in finance, economics, business administration, or related area preferred.Minimum of 3 to 5 years' financial services experience in a client facing role operations ideally with investment advisor firm or employee benefit plans providing trust / custody or recordkeeping services.Moderate understanding of rules governing qualified retirement plans, ERISA, and DOL.Moderate understanding of investments, trading, and transfer of assets.Excellent communication (verbal and written) skills with ability to organize and prioritize.Ability to project manage and lead client meetings that encompass multiple accounts, transfers, and documents.Demonstrated analytical skills that include the ability to research provide accurate backup documentation for the QC'er / auditors and resolve aging transfer request issues until completion.Advanced knowledge of Microsoft applications including but not limited to Excel, Outlook, and Word.Ability to utilize several different applications simultaneously, including Microsoft Office, internet, CRM's database systems, and email.Moderate experience and knowledge of Salesforce, SmartSheet, an / or DocuSign.Strong analytical skills, ability to research problems, determine root causes and solutions.Superior organizational skills and the ability to handle multiple priorities without sacrificing quality or accuracy.Ability to work independently and meet daily and other required deadlines.Collaborative team player with contagiously positive, outgoing, can-do attitude.Critical thinker who can identify gaps and inefficiencies and create and communicate solutions to management and leadership.Comfortable in a fluid, dynamic and fast-moving work environment with ability to embrace change and innovation.Strong customer focus, including ability to think in terms of customer experience.Great attitude, team orientation, intelligence and professionalism.This position may require overtime during critical production periods. In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What's in it for you :
401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insuranceSchwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.