Field Support Specialist II (Pipeline)

Job Description

Job Description

Job Description :

Quevera is seeking a Field Support Specialist II to join our team. At Quevera, we don’t just offer jobs—we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You’ll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas.

HIGHLIGHT'S OF WORKING FOR QUEVERA :

Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore / DC area by the Washington for 2025 for the 5th consecutive year!

Excellent Quevera's Benefits :

Medical / Dental / Vision (100% Employer Paid Medical Plan)

Short / Long Term Disability (Employer Paid)

Life Insurance (Employer Paid)

Yearly $5,000 towards education / training / certification.

Employees are in control of their career path through our Career Pathway Program .

Employer paid Company Vacation Package for you and a guest !

Retirement :

Quevera will match up to 6% towards your 401K and an additional 4% profit sharing!

REQUIRED - MUST have a current TS / SCI Polygraph clearance to apply for role. Only those with a current TS / SCI with Poly clearance will be considered.

Duties and Responsibilities :

RIS I has an opening for an IT Field Support Specialist to support our end-user community by providing Tier 2 and Tier 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

• Conducts site surveys
• Assesses and documents current site configuration and user requirements
• Analyzes existing requirements and prepares specifications for hardware acquisitions
• Prepares engineering plans and site installation Technical Design Packages
• Develops hardware installation schedules
• Prepares drawings documenting configuration changes at each site
• Prepares site installation and test reports
• Configures computers, communications devices and peripheral equipment
• Trains site personnel in proper use of hardware
• Builds specialized interconnecting cables
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
• Maintain government and / or vendor-manufactured fiber optic modems, multiplexer, fiber optic / Ethernet cables & telephone systems
• Updates technical drawings using AutoCAD software as needed

Required Experience :

High school / GED and zero (0) to two (2) years of experience AND 8570 Certification. Preferred Security +. Will accept an AA or BS in a technical field as a substitute for years of experience.

Minimum education and experience level : High school / GED and a minimum of five (5) years of experience. Equivalent education and experience : Associate’s degree and two (2) years of experience. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches. Demonstrated ability to read and understand technical manuals and schematics. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access). Able to manage time and priorities effectively. Able to work efficiently with minimal supervision. Proficient in working with end-users remotely. Demonstrated expertise in Microsoft Windows 7 and 10. Familiar with Active Directory security and policies. Excellent analytical and problem solving skills. Outstanding communication skills to relate with team members and support workers. Must be able to drive a company vehicle. Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.

All personnel MUST be CWIP compliant (A+, Net+ or Sec+) prior to starting on contract.

Quevera is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. #LI-AA1