Encompass Administrative

Role: Encompass Administrative

Location : USA (Remote)

Ideal Experience:

• Serve as the Tier 3 escalation point for advanced LOS and integrated system issues.
• Diagnose root causes for workflow failures access issues data inconsistencies and integration disruptions.
• Provide guidance to App Support LOS Administrator II and I on complex troubleshooting.
• Own the Kanban-based break-fix and maintenance channel for User-impacting issues.
• Coordinate with UAT Scrum Teams and enhancement-focused Administrators to avoid regression and ensure compatibility.
• Mentor App Support LOS Administrator II and I; review their work and provide coaching.
• Partner with Scrum Teams to align sprint-driven enhancements with daily support work.
• Maintain system documentation SOPs and runbooks.
• Provide trend reporting and insights into recurring user issues or system gaps.
• 47 years of Encompass administration or LOS support experience.
• Advanced troubleshooting skills and prior Tier 3 support experience.
• Experience supporting integrated LOS components such as credit AUS pricing docs or eClose.
• Strong communication and leadership skills with experience mentoring others.
• Experience with ITSM systems (ServiceNow Jira) and SLA-driven support environments.
• Encompass Administrator Certification required or ability to obtain within 6 months.
• Preferred: familiarity with SmartClient scripting or advanced troubleshooting techniques.

Regards

Manoj

Derex Technologies INC

Contact : Ext 206

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time

Key Skills
Business Intelligence,Car Driving,Analysis,Android,Fireworks
Experience: years
Vacancy: 1