Job Description
Job Description
Description :
The Inventory Coordinator is responsible for ensuring physical inventory items are setup correctly and available to the appropriate people at the right time. The primary functions of the role include problem solving, analyzing inventory data, performing root cause analysis, assisting clients and contributing to policies and procedures. The Inventory Coordinator works in unison with cross-departmental personnel daily to ensure those functions are completed on time.
KEY DELIVERABLES
Client Engagement Delivery :
- Ownership mentality to ensure clients are pleased after every interaction
- Responsible for providing and monitoring website access for clients including troubleshooting issues
- Recognize when to escalate issues that require swift and urgent resolution
- Receive and resolve inquiries through coordination and collaboration, ultimately communicating resolution back to the appropriate individual(s)
- Exercise flexibility and adaptability required to meet the needs of the client
Internal Collaboration :
Partner with internal personnel to research and provide answers to requestsCross-collaborate with team members to provide backup and / or coverage responsibilities for other clients, as needed or assignedCoordinate with internal partners, personnel, and / or external vendors to ensure timely availability of materials for marketing productionInventory Analysis :
Resolve inventory issues, apply analytical skills to resolve inventory issues, identify root causes and corrective actions, and contribute to policies and procedures to amplify continuous process improvementLearn and understand client businesses and the purpose of the inventoryMonitor, analyze, and report inventory levelsSet up and maintain items in inventory management systemsAssess and audit processes quicklycommunicate the inventory status accurately and promptlyReporting / Data Analysis :
Accurately enter data and information into Excel and various database applicationsTrack and measure defined Key Performance Indicators (KPI’s)to align with SGI and client goals / expectations for reporting and consulting purposesRequirements :
Bachelor’s DegreeMinimum of 1-2 years of customer service experienceAbility to exercise balanced judgement, decision making, and attention to detailDemonstrated ability to use quantitative reasoning, problem solving, and / or data analysisExperience working in a team setting and / or cross function collaborationProficient with Microsoft office programs (Excel, Word, Outlook)SGI, LLC is an EEO / Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.