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Senior ServiceNow IRM and GRC Production Support Lead
Senior ServiceNow IRM and GRC Production Support LeadRose International • Chicago, Illinois, US
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Senior ServiceNow IRM and GRC Production Support Lead

Senior ServiceNow IRM and GRC Production Support Lead

Rose International • Chicago, Illinois, US
10 days ago
Job type
  • Full-time
  • Temporary
Job description

Date Posted : 10 / 02 / 2025

Hiring Organization : Rose International

Position Number : 489442

Industry : Financial Services

Job Title : Senior ServiceNow IRM and GRC Production Support Lead

Job Location : Chicago, IL, USA, 60604

Work Model : Hybrid

Work Model Details : Three Times a Week is mandatory

Shift : 8 am to 5pm CST

Employment Type : Temporary

FT / PT : Full-Time

Estimated Duration (In months) : 10

Min Hourly Rate ($) : 75.00

Max Hourly Rate ($) : 80.00

Must Have Skills / Attributes : Incident Management, ServiceNow

Experience Desired : Deep functional and technical understanding of the ServiceNow IRM suite, including Incidents (8 yrs); In-depth knowledge of GRC and risk management frameworks (8 yrs)

Required Minimum Education : Bachelor’s Degree

Apply below after reading through all the details and supporting information regarding this job opportunity.

  • C2C is not available

Job Description

Required Education :

  • Bachelor's degree in computer science, Information Technology, or a related field, or equivalent professional experience.
  • Required Qualifications and Skills :

  • Deep functional and technical understanding of the ServiceNow IRM suite, including Issue and Incident Management, Loss Events, etc.
  • In-depth knowledge of GRC and risk management frameworks and best practices, and how they are implemented within ServiceNow.
  • Excellent communication and problem-solving skills, with the ability to diagnose technical issues and clearly communicate solutions to technical and non-technical stakeholders.
  • 5+ years of hands-on experience with ServiceNow IRM and extensive experience with GRC processes, specifically in a support or maintenance capacity.
  • Proven track record of managing and resolving production issues, implementing enhancements, and fixing defects in a large enterprise environment.
  • Experience with core IRM capabilities such as Issue Management, Incident Management, Controls Testing, and Risk Self-Assessments (RCSA).
  • Job Responsibilities

  • Lead the production support, enhancement delivery, and defect resolution for implemented ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions.
  • Serve as the primary point of contact for end-users, managing requests and addressing functional and technical issues within the IRM and GRC modules.
  • Manage a backlog of enhancements and defects, prioritizing items based on impact and business needs.
  • Provide subject matter expertise to help troubleshoot and resolve complex risk-related issues, collaborating with technical and business teams.
  • Production Support : Respond to and resolve issues and requests related to the ServiceNow IRM and GRC modules, ensuring timely resolution.
  • Defect Fixes : Investigate, troubleshoot, and fix defects in the existing IRM and GRC configurations and custom solutions. This includes performing root cause analysis to prevent reoccurrence.
  • Enhancement Delivery : Implement small-scale enhancements and change requests, which may involve new indicator configurations, report modifications, or minor workflow adjustments.
  • User Support : Provide support and guidance to GRC business users, helping them navigate the platform and effectively use risk and compliance functionalities.
  • Reporting and Dashboards : Assist users with reporting needs and configure dashboards to provide visibility into risk posture and compliance status.
  • Platform Maintenance : Participate in platform upgrades and patches, ensuring that all IRM and GRC functionalities are tested and validated.
  • Documentation : Maintain and update technical documentation, knowledge base articles, and runbooks related to the GRC / IRM environment.
  • Release Management : Manage the deployment of defects and enhancements through the release lifecycle, working with development teams and business stakeholders.
  • Only those lawfully authorized to work in the designated country associated with the position will be considered.
  • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
  • Benefits :

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions / concerns, please contact our HR Department via our secure website.

    California Pay Equity :

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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