On Call Warmline Operator

Job Description

Job Description

Description :

JOB TITLE : Warmline Peer Support Operator

DEPT / LOCATION : David Romprey Oregon Warmline

SUPERVISOR : Warmline Supervisor

FLSA / FTE STATUS : On-Call, Non-Exempt (This position will help fill schedule / coverage gaps)

PAY GRADE : B06 ($20.96 - $29.38 per hour, depending on experience)

• Additional Pay for Shift Differentials on Weekday nights and weekends! (This ranges from $1 to $2.50 per hour)

Apply Directly at https : / / ccswebsite.org / employment /

Community Counseling Solutions provides a team-based Servant Leadership environment! Our mission is to provide dynamic, progressive, and diverse supports to improve the well-being of our communities and we’re looking for motivated employees to help us continue our vision!

DESCRIPTION

The Warmline Peer Support Operator, under the limited supervision of the assigned Warmline Supervisor, and guidance of a Shift Leader is to provide confidential, non-judgmental and non critical support to callers while practicing the principles of Intentional Peer Support (IPS).

SUPERVISION

Supervision Received

The Warmline Peer Support Operator works under the general direction of the assigned Warmline Supervisor. The Warmline Peer Support Operator will have assistance in most cases of a Shift Leader who will provide daily to weekly guidance. The assigned Warmline Supervisor will also conduct the yearly performance evaluations.

Supervision Exercised

The Warmline Peer Support Operator does not supervise anyone.

RESPONSIBILITIES

Requirements : QUALIFICATIONS

Education and / or Experience

Must identify as a person with lived experience of recovering from mental health, trauma and / or addictions and able to provide support to others through difficult times.

Certifications

Must possess a certificate for completion of the Core Training in Intentional Peer Support (IPS) and become registered with the Oregon Health Authority Traditional Health Worker registry as a Peer Support Specialist during the first 6 months of working for the Warmline.

Other Skills and Abilities

PERSONAL AUTO INSURANCE

Must hold a valid driver’s license as well as personal auto insurance for privately owned Vehicles utilized for CCS business such as client service purposes, travel between business offices and the community, to attend required meetings and trainings.

Must show proof of $300,000 or more liability coverage for bodily injury and $100,000 or more in property damage and maintain said level of coverage for the duration of employment at CCS.

The employee’s insurance is primary with CCS insurance being secondary. CCS reserves the right to deny any employee the use of a vehicle owned by CCS.

CRIMINAL BACKGROUND CHECKS

Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 410-007-0200 through 410-007-0380.

In addition to a pre-employment background check, each employee, volunteer and contractor shall be checked on a monthly basis against the OIG and GSA exclusion lists, as well as other federal and state agency lists. If it is discovered that an employee, volunteer or contractor is excluded or sanctioned it will be the cause for immediate termination of employment, volunteering, or the termination of the contract.

PHYSICAL DEMANDS

While performing the essential duties of this job, the employee is regularly required to use office automation including computer and phone systems that require find manipulation, grasping, typing and reaching.

The employee is also regularly required to sit; talk and hear; use hands and fingers and handle or feel. The employee is occasionally required to stand; walk; reach with hands and arms; stoop; kneel and / or squat when adjusting equipment or retrieving supplies.

WORK ENVIRONMENT

Work will take place in a home office.

This position may be exposed to the everyday risks or discomforts which require normal safety precautions typical of such places in a sponsored location (i.e. moving mechanical parts, airborne particles, electrical shock, etc.).