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Marketing & Commerce Technology - Experienced Associate

Marketing & Commerce Technology - Experienced Associate

Chicago StaffingChicago, IL, US
1 day ago
Job type
  • Full-time
Job description

Job Opportunity at PwC

At PwC, our people in customer consulting specialize in providing consulting services focused on customer-related strategies and initiatives. These individuals analyze client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. Those in customer experience at PwC will specialize in providing consulting services focused on enhancing the overall customer experience. You will analyze customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalized experiences that drive customer satisfaction, loyalty, and advocacy.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to :

  • Apply a learning mindset and take ownership for your own development.
  • Appreciate diverse perspectives, needs, and feelings of others.
  • Adopt habits to sustain high performance and develop your potential.
  • Actively listen, ask questions to check understanding, and clearly express ideas.
  • Seek, reflect, act on, and give feedback.
  • Gather information from a range of sources to analyze facts and discern patterns.
  • Commit to understanding how the business works and building commercial awareness.
  • Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Basic Qualifications :

  • Minimum Degree Required (BQ) Bachelor's Degree
  • Minimum Year(s) of Experience (BQ) 1 year(s) of success in a consulting role at major utility company or professional services firm
  • Preferred Qualifications :

  • Degree Preferred Master's Degree
  • Demonstrates proven success and some understanding of customer business processes and customer organization-related operational areas (i.e. meter-to-cash), including the following :
  • Re-designing and / or improving business processes;
  • Performing in Oracle CC&B and / or SAP environments, understanding utility business process operation areas such as customer service, billing, credit & collections, field operations, meter operations, and revenue / finance management.
  • Demonstrates some proven skills related to analyzing and comprehending business integration points for meter to cash processes (i.e. meter, billing, field operations, finance and regulatory) that involve leveraging the MS Office suite (Word, Excel, Visio, PowerPoint) and related technologies to conduct and generate metrics, process analyses, and business process re-engineering.
  • The Opportunity :

    As part of the Customer Consulting - Customer Experience team you are expected to contribute to client engagement and projects while developing your skills and knowledge to deliver quality work. As an Associate you are expected to focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. You are expected to be exposed to clients to learn how to build meaningful client connections, manage and inspire others, and grow your personal brand by expanding your technical knowledge of firm services and technology resources.

    Responsibilities :

  • Engaging in client projects and tasks
  • Improving skills and knowledge for quality outcomes
  • Building meaningful client relationships
  • Learning to lead and motivate others
  • Enhancing personal brand with technical knowledge
  • Utilizing firm resources and technology
  • Supporting senior team members
  • Performing research and analytical tasks
  • What You Must Have :

  • Bachelor's Degree
  • 1 year of experience of success in a consulting role at major utility company or professional services firm
  • What Sets You Apart :

  • Master's Degree preferred
  • Understanding customer business processes and operational areas
  • Re-designing and improving business processes
  • Performing in Oracle CC&B and / or SAP environments
  • Analyzing and comprehending business integration points
  • Leveraging MS Office suite for metrics and analyzes
  • Conducting business process re-engineering
  • PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy.

    PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

    The salary range for this position is : $63,000 - $140,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

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