IT Support Specialist

Job Description :

We're seeking a dedicated and service-oriented IT Support Specialist to join our growing team. This full-time, onsite position is ideal for a tech-savvy professional with strong troubleshooting skills, a customer-first mindset, and experience supporting macOS, iOS, and Windows 11 environments. If you thrive in a dynamic setting and enjoy solving problems hands-on, we'd love to meet you.

Key Responsibilities :

• Deliver in-person and remote technical support for macOS, iOS, and Windows 11 systems.
• Set up, configure, and maintain desktops, laptops, and mobile devices.
• Manage Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.
• Troubleshoot and resolve issues related to operating systems, software, printers, and other peripherals.
• Accurately document incidents, troubleshooting processes, and resolutions.
• Support onboarding and offboarding processes : account setup, device preparation, and user orientation.

Required Skills & Experience :

o macOS (Ventura, Sonoma), including Apple M-series hardware

o iOS configuration and support, including Apple ID / iCloud setup

o Windows 11, with expertise in imaging and end-user environment management

o Microsoft 365 (especially Exchange Online and Teams)

o Azure Active Directory / Entra ID

o Networking fundamentals (e.g., DHCP, DNS, LAN / WAN)

Nice to Have Skills & Experience :

Preferred Qualifications